F&B
Q: Are Aloft London Excel’s dining options considered good by past guests?
A: Past guests generally consider Aloft London Excel's dining options to be good, with an average rating of 3.8 out of 5.
Q: Are any of Aloft London Excel’s restaurants open late?
A: Yes, Forge Excel London is open until 12:00 AM (midnight) every day, and Re:Fuel, our grab-and-go pantry, is open 24/7.
Q: Are high chairs available in restaurants at Aloft London Excel?
A: High chairs are not available in the restaurants at Aloft London Excel.
Q: Are there 24/7 food services available at Aloft London Excel?
A: Yes, Aloft London Excel offers 24/7 food services through Re:Fuel, a grab-and-go pantry providing snacks, sips, and light bites anytime you need them.
Q: Are there any signature dishes or specialties at the on-site restaurant at Aloft London Excel?
A: The on-site restaurant at Aloft London Excel is called Docksider. The hotel does not promote a single permanent "signature dish"; the restaurant offers a seasonal/modern international hotel menu rather than one standout signature item. The property also features the W XYZ Bar for cocktails and light bites.
Q: Are there any vegetarian or gluten-free options available at the free breakfast at Aloft London Excel?
A: The free breakfast at Aloft London Excel includes vegetarian options, and gluten-free items may be available upon request. It is recommended that you contact the hotel in advance to confirm availability and discuss any specific dietary or cross-contamination needs.
Q: Are there family-friendly dining areas at Aloft London Excel?
A: Yes, Docksider Restaurant offers a casual and welcoming atmosphere for meals, including breakfast, lunch, and dinner, making it suitable for families.
Q: Are there food tours or local culinary experiences tied to Aloft London Excel?
A: Aloft London Excel does not appear to offer its own official, hotel-branded food tour or partnered hotel-operated culinary tour. The hotel does provide on-site dining and food/drink outlets commonly cited across sources (including the Docksider Restaurant, the W XYZ Bar, and the Re:fuel grab-and-go pantry). Guests can access numerous local London food tours and culinary experiences in the surrounding area and via the hotel/concierge, using the hotel as a base for nearby food markets, neighborhood food tours, and city-wide tour operators.
Q: Are there gluten-free menu choices at Aloft London Excel restaurants?
A: Yes. Gluten-free menu choices are available at Aloft London Excel, and Docksider Restaurant is specifically identified by multiple sources as offering gluten-free options.
Q: Are there happy hour specials at the bar at Aloft London Excel?
A: Happy hour specials are not available at the bar at Aloft London Excel.
Q: Are there healthy/low-calorie menu items available at Aloft London Excel?
A: Yes, Docksider Restaurant at Aloft London Excel offers healthy, seasonal food. Additionally, Re:Fuel, our 24/7 grab-and-go pantry, provides snacks, sips, and light bites.
Q: Are there kid-friendly menu options at Aloft London Excel?
A: Aloft London Excel offers kid-friendly menu options, including a dedicated children’s menu.
Q: Are there multiple dining options on the property at Aloft London Excel?
A: Yes, there are multiple dining options on the property at Aloft London Excel. These include Docksider Restaurant, Breakfast at Aloft, and Forge Excel London. Additionally, Re:Fuel is available as a 24/7 grab-and-go pantry for snacks and light bites.
Q: Are there special dining packages or seasonal offers at Aloft London Excel?
A: Yes, Aloft London Excel offers an "Experience Immerse LDN + 20% Off Food & Beverage" package.
Q: Are there themed dining nights (e.g., grill nights, wine dinners) at Aloft London Excel?
A: The hotel does not offer themed dining nights such as grill nights or wine dinners.
Q: Can I book a dining package with spa treatment at Aloft London Excel?
A: Aloft London Excel does not offer spa treatments. Therefore, a dining package with a spa treatment is not available.
Q: Can I dine at Aloft London Excel if I’m not staying there?
A: Yes, you can dine at Aloft London Excel even if you are not staying at the hotel. The Docksider Restaurant invites guests to "Drop in for a casual meal," and Forge Excel London is also available. Additionally, Re:Fuel offers grab-and-go options 24/7.
Q: Can I make a reservation at the on-site restaurant at Aloft London Excel?
A: Yes, you can make a reservation at the Docksider Restaurant by calling +44 20-32030714.
Q: Can I order from the on-site restaurant through room service at Aloft London Excel?
A: Yes, room service is available at Aloft London Excel.
Q: Can I request delivery of breakfast items through room service at Aloft London Excel?
A: Yes, breakfast items can be ordered through room service at Aloft London Excel.
Q: Can I request late check-out with breakfast included at Aloft London Excel?
A: Late check-out is available at Aloft London Excel for a fee of £10 per hour until 5:00 PM; after 5:00 PM, a full day accommodation charge applies. The context does not indicate that breakfast is included with late check-out.
Q: Can I request special dietary options through room service at Aloft London Excel?
A: Yes, room service is available at Aloft London Excel, and you can request special dietary options through it. The hotel offers various dining choices including breakfast and meals from their on-property restaurants, which feature seasonal menus with fresh ingredients, allowing for flexibility to accommodate dietary needs.
Q: Can I take the free breakfast to-go at Aloft London Excel?
A: Aloft by Marriott London Excel does not offer free breakfast.
Q: Can the restaurant accommodate food allergies at Aloft London Excel?
A: Yes, the restaurants at Aloft London Excel are attentive to guest needs and offer seasonal menus featuring fresh ingredients, which allows them to accommodate food allergies. Guests can communicate their dietary requirements to the staff to ensure a suitable dining experience.
Q: Do Aloft London Excel’s restaurant(s) require reservations?
A: Yes, reservations can be made for the Docksider Restaurant at Aloft London Excel. You can book a table by calling +44 20-32030714.
Q: Do you have to be a hotel guest to visit the Aloft London Excel or dine at the restaurants?
A: You do not have to be a hotel guest to dine at the restaurants at Aloft London Excel.
Q: Does Aloft London Excel have a bar or lounge?
A: Yes, Aloft London Excel has a bar and a lounge. You can enjoy specialty cocktails and a vibrant atmosphere at Forge Excel London, which is also referred to as Forge Bar. The hotel also features a ReMix lounge. Additionally, the property amenities list "1 Bar" on-site.
Q: Does Aloft London Excel have a chef’s tasting menu?
A: Aloft London Excel does not have a chef's tasting menu.
Q: Does Aloft London Excel have a signature cocktail list?
A: Aloft London Excel offers signature cocktails at its W XYZ Bar.
Q: Does Aloft London Excel have an on-site bar?
A: Yes, Aloft London Excel has an on-site bar called Forge Excel London.
Q: Does Aloft London Excel have an on-site restaurant?
A: Yes, Aloft London Excel has on-site restaurants. These include Docksider Restaurant, Breakfast at Aloft, and Forge Excel London.
Q: Does Aloft London Excel have any award-winning restaurants?
A: Aloft London Excel does not have any award-winning restaurants.
Q: Does Aloft London Excel have rooftop or outdoor dining venues?
A: Yes, Docksider Restaurant at Aloft London Excel features a stunning outdoor terrace overlooking London Docklands.
Q: Does Aloft London Excel offer a continental breakfast ?
A: Yes, Aloft London Excel offers a continental breakfast at Docksider Restaurant.
Q: Does Aloft London Excel offer all-inclusive dining options?
A: Aloft London Excel does not offer all-inclusive dining options.
Q: Does Aloft London Excel offer breakfast for guests?
A: Yes, breakfast is available onsite at Aloft London Excel in Docksider Restaurant, Breakfast at Aloft, and Forge Excel London for a fee.
Q: Does Aloft London Excel offer chef-prepared picnic baskets or take-away meals?
A: Aloft London Excel offers grab-and-go snacks, sips, and light bites at Re:Fuel, which is open 24/7. Chef-prepared picnic baskets are not available.
Q: Does Aloft London Excel offer contactless delivery for room service?
A: Aloft by Marriott London Excel does not offer contactless delivery for room service. Room service is available at the hotel.
Q: Does Aloft London Excel offer cooking classes or chef interactions?
A: Aloft London Excel does not offer cooking classes or chef interactions.
Q: Does Aloft London Excel offer free breakfast for guests?
A: No, Aloft by Marriott London Excel does not offer free breakfast. Breakfast is available onsite for a fee.
Q: Does Aloft London Excel offer grab-and-go or quick bites?
A: Yes, Aloft London Excel offers grab-and-go and light bites at Re:Fuel, their 24/7 pantry.
Q: Does Aloft London Excel offer kid-friendly menus?
A: Aloft London Excel offers kid-friendly dining options / kids' menus.
Q: Does Aloft London Excel offer meal plans (e.g., half-board, full-board)?
A: Aloft London Excel does not offer meal plans such as half-board or full-board.
Q: Does Aloft London Excel offer room service?
A: Yes, room service is available at Aloft by Marriott London Excel.
Q: Does Aloft London Excel partner with local food suppliers?
A: Yes.
Q: Does Aloft London Excel provide free breakfast for children?
A: No, Aloft by Marriott London Excel does not offer free breakfast. Breakfast is available for a fee.
Q: Does the bar host live music or events at Aloft London Excel?
A: Yes, the bar at Aloft London Excel hosts live music performances and other events.
Q: Does the on-site restaurant at Aloft London Excel offer outdoor seating or a patio?
A: Yes, Docksider Restaurant at Aloft London Excel offers outdoor seating on a patio.
Q: Does the on-site restaurant at Aloft London Excel offer vegetarian or vegan options?
A: The on-site restaurant at Aloft London Excel offers both vegetarian and vegan options.
Q: How do Aloft London Excel's average menu prices compare to the local restaurant average?
A: Aloft London Excel's menu prices are generally moderate, with items such as beer priced at £4.50 per bottle, wine at £20.00 per bottle, call brand cocktails at £9.50 per person, premium brand cocktails at £12.00 per person, and coffee or soda at £2.60 per person. These prices reflect a mid-range level typical for hotel dining venues in London, which may be slightly higher than some local casual restaurants but competitive for the convenience and quality offered on-site.
Q: How do this hotel’s dining options compare to nearby restaurants at Aloft London Excel?
A: Aloft London Excel offers on-site dining at Docksider Restaurant, serving Continental cuisine for breakfast and dinner, and Breakfast at Aloft, featuring English breakfast options. Forge Excel London provides a vibrant atmosphere with craft cocktails and seasonal bites, while Re:Fuel is a 24/7 grab-and-go pantry for snacks and light bites. For guests seeking alternative cuisines, there are several restaurants nearby: * **Yi-Ban** (0.4 KM away) offers Chinese cuisine for lunch and dinner. * **Zero Sette Restaurant** (0.6 KM away) specializes in cutting-edge Italian cuisine for lunch and dinner. * **Tapa Tapa** (2.3 KM away) provides Mediterranean and Spanish tapas for lunch and dinner. The hotel's dining options cover English and Continental meals, along with bar food and quick bites, while nearby restaurants expand the culinary choices to include Chinese, Italian, and Mediterranean/Spanish cuisines.
Q: How far in advance are reservations typically required at Aloft London Excel's restaurants?
A: Contact Aloft London Excel directly to confirm reservation requirements, and make reservations for busy periods, large groups, or during major ExCeL events.
Q: How many food & beverage outlets are there at Aloft London Excel?
A: Aloft London Excel has four food and beverage outlets: Docksider Restaurant, Breakfast at Aloft, Forge Excel London, and Re:Fuel.
Q: How many lounges/bars are there at Aloft London Excel?
A: Aloft London Excel features one bar, Forge Excel London, and one lounge, the ReMix lounge.
Q: Is a breakfast buffet included with the stay at Aloft London Excel?
A: No, Aloft by Marriott London Excel does not offer free breakfast. Breakfast is available onsite at Docksider Restaurant, Breakfast at Aloft, and Forge Excel London for a fee.
Q: Is a hot breakfast available as part of the meal plan at Aloft London Excel?
A: No, a hot breakfast is not available as part of a meal plan. Breakfast, including a full English breakfast, is available for a fee at the Docksider Restaurant and Breakfast at Aloft.
Q: Is breakfast included at the on-site restaurant at Aloft London Excel?
A: No, Aloft London Excel does not offer free breakfast. Breakfast is available onsite at Docksider Restaurant, Breakfast at Aloft, and Forge Excel London for a fee.
Q: Is breakfast included in my room rate at Aloft London Excel?
A: No, Aloft by Marriott London Excel does not offer free breakfast. Breakfast is available onsite at Docksider Restaurant, Breakfast at Aloft, and Forge Excel London for a fee.
Q: Is the bar open for breakfast at Aloft London Excel?
A: No, Forge Excel London (the bar) is open from 5:00 PM to 12:00 AM daily. Breakfast is served at Docksider Restaurant.
Q: Is the bar open for dinner at Aloft London Excel?
A: Yes, Forge Excel London is open everyday from 5:00 PM to 12:00 AM and offers seasonal bites, speciality cocktails, and drinks.
Q: Is the bar open for lunch at Aloft London Excel?
A: Forge Excel London, the hotel's bar, is open daily from 5:00 PM to 12:00 AM, so it is not open for lunch.
Q: Is the free breakfast at Aloft London Excel available to all guests or only certain room types?
A: Aloft London Excel does not offer free breakfast.
Q: Is the free breakfast at Aloft London Excel served in the hotel restaurant or a dedicated area?
A: Aloft London Excel does not offer free breakfast.
Q: Is the free breakfast buffet-style at Aloft London Excel?
A: Aloft London Excel does not offer free breakfast.
Q: Is the on-site restaurant at Aloft London Excel open to non-hotel guests?
A: Yes, the Docksider Restaurant is open to non-hotel guests. You can drop in for a casual meal, and the hotel also provides parking information for non-hotel guests.
Q: Is there a bar or lounge at Aloft London Excel?
A: Yes, Aloft London Excel features Forge Excel London, which is a bar offering specialty cocktails and drinks. The hotel also has a ReMix lounge for guests to mingle and relax. Additionally, the Docksider Restaurant has a bar area.
Q: Is there a coffee shop at Aloft London Excel?
A: The Aloft London Excel features on-site dining options, including Re:fuel by Aloft, a convenient hotel food and coffee outlet, as well as the W XYZ Bar.
Q: Is there a market available at Aloft London Excel?
A: Yes, Aloft London Excel has a convenience store on-site. Additionally, Re:Fuel, a 24/7 grab-and-go pantry, offers snacks, sips, and light bites.
Q: Is there a minimum order for room service at Aloft London Excel?
A: No, Aloft London ExCel does not enforce a general minimum order amount for room service.
Q: Is there a restaurant located in Aloft London Excel?
A: Yes, Aloft London Excel has restaurants located on the property. These include Docksider Restaurant, Breakfast at Aloft, and Forge Excel London.
Q: Is there a wine or whiskey tasting experience at Aloft London Excel?
A: Aloft London Excel does not offer a dedicated wine or whiskey tasting experience. However, the hotel features an on-site W XYZ Bar and restaurant that serves a variety of wines, spirits, and cocktails. For information regarding private tasting events or seasonal offerings, please contact the hotel directly or visit their official website. The staff would also be happy to recommend nearby venues that specialize in wine or whiskey tastings.
Q: Is there an additional fee for room service at Aloft London Excel?
A: Aloft London Excel does not charge an extra "tray charge" or room service delivery fee, but room service orders may carry a service charge or higher menu pricing. You pay for the food/beverage items, applicable local taxes, and any optional tip or standard restaurant service fee shown at checkout in the app, rather than a traditional flat room service tray fee.
Q: What are the busiest dining times at Aloft London Excel?
A: The busiest dining times at Aloft London Excel are during lunch from 12:00 PM to 3:00 PM and dinner from 5:30 PM to 10:00 PM at the Docksider Restaurant. Breakfast service is also popular, running from 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends.
Q: What are the hours of room service at Aloft London Excel?
A: Room service at Aloft London Excel is available from 12:30 PM to 10:30 PM.
Q: What are the hours of the on-site bar at Aloft London Excel?
A: The Forge Excel London bar is open every day from 5:00 PM to 12:00 AM.
Q: What are the opening hours of hotel dining venues at Aloft London Excel?
A: Here are the opening hours for the dining venues at Aloft London Excel: * **Docksider Restaurant:** * Lunch: Everyday from 12:00 PM to 3:00 PM * Dinner: Everyday from 5:30 PM to 10:00 PM * **Breakfast at Aloft (served in Docksider Restaurant):** * Monday - Friday: 6:30 AM to 10:30 AM * Saturday - Sunday: 7:00 AM to 11:00 AM * **Forge Excel London:** * Everyday: 5:00 PM to 12:00 AM * **Re:Fuel:** * Open 24/7
Q: What are the operating hours of the on-site restaurant at Aloft London Excel?
A: Aloft London Excel offers several on-site dining options with varying hours: * **Docksider Restaurant**: Open daily from 12:00 PM to 3:00 PM and from 5:30 PM to 10:00 PM. * **Breakfast at Aloft (served in Docksider Restaurant)**: Available Monday to Friday from 6:30 AM to 10:30 AM, and Saturday to Sunday from 7:00 AM to 11:00 AM. * **Forge Excel London**: Open daily from 5:00 PM to 12:00 AM. * **Re:Fuel**: Our grab-and-go pantry is open 24/7.
Q: What are the price ranges for dining at Aloft London Excel?
A: The dining price ranges at Aloft London Excel are as follows: - Bottle of beer: £4.50 - Bottle of wine: £20.00 - Call brand cocktails: £9.50 per person - Premium brand cocktails: £12.00 per person - Coffee and soda: £2.60 per person
Q: What is the cost of the breakfast at Aloft London Excel?
A: The breakfast at Aloft London Excel costs £17.50 per person for a buffet/full English breakfast.
Q: What items are included in the free breakfast at Aloft London Excel?
A: Aloft by Marriott London Excel does not offer free breakfast.
Q: What local cuisine is served at hotel restaurants at Aloft London Excel?
A: English cuisine is served at the hotel restaurants at Aloft London Excel.
Q: What type of cuisine is offered at the on-site restaurant at Aloft London Excel?
A: Aloft London Excel offers English cuisine at Breakfast at Aloft, Continental cuisine at Docksider Restaurant, and other types of cuisine at Forge Excel London.
Q: What types of drinks are featured at Aloft London Excel bar?
A: The bars at Aloft London Excel feature speciality cocktails, craft cocktails, and fresh craft beer.
Q: What types of food and drinks are available for room service at Aloft London Excel?
A: Room service at Aloft London Excel offers a variety of options including English cuisine at breakfast, continental dishes at the Docksider Restaurant, and other selections available at Forge Excel London. Additionally, guests can access the 24/7 Re:Fuel grab-and-go pantry for snacks, beverages, and light bites anytime. This range provides flexibility and caters to different tastes throughout the day.
Q: When is the free breakfast served at Aloft London Excel?
A: Aloft London Excel does not offer free breakfast.
Q: Which restaurant at Aloft London Excel has direct views of the skyline or surrounding landscape?
A: Docksider Restaurant has a stunning outdoor terrace overlooking London Docklands, and Forge Excel London overlooks the Royal Docks and Excel Centre.
Q: Which restaurant at Aloft London Excel is most frequently reserved for anniversary or special occasion dining?
A: The Docksider Restaurant at Aloft London Excel is the primary on-property dining venue offering a welcoming atmosphere with seasonal menus featuring fresh ingredients, suitable for occasions such as anniversaries or special celebrations. It is the main restaurant where guests can enjoy a full English breakfast or leisurely dinner, making it the most likely choice for special occasion dining at the hotel.
Q: Which restaurants at Aloft London Excel carry a formal fine dining designation or required dress code?
A: None of the restaurants at Aloft London ExCeL are indicated as formal fine dining venues or as having a required formal dress code.
Local
Q: Are rideshares easy to get around Aloft London Excel?
A: Rideshares are generally easy to get around Aloft London Excel—major app-based services like Uber, Bolt and FREENOW (and traditional black cabs) operate in the area. However, during major events at ExCeL London demand often surges, causing higher prices and longer waits, so allow extra time or consider nearby public-transit alternatives (DLR/Prince Regent or Custom House and the Elizabeth line) for faster, more reliable travel into central London.
Q: Are there breakfast spots near Aloft London Excel?
A: Aloft London Excel offers breakfast on-site at Docksider Restaurant, Breakfast at Aloft, and Forge Excel London. The provided information does not mention other breakfast spots near the hotel.
Q: Are there casual or family-friendly restaurants close by at Aloft London Excel?
A: Yes, Aloft London Excel offers several casual and family-friendly dining options both on-site and nearby. On-site, you can enjoy: * **Docksider Restaurant**: Offers a casual atmosphere with seasonal menus for breakfast, lunch, and dinner. * **Re:Fuel**: A 24/7 grab-and-go pantry for snacks, sips, and light bites. Additionally, there are several casual restaurants close by: * **Yi-Ban**: A Chinese restaurant located 0.4 KM away, offering a casual dining experience. * **Zero Sette Restaurant**: An Italian restaurant located 0.6 KM away, featuring casual dining. * **Tapa Tapa**: A Mediterranean restaurant located 2.3 KM away, serving classic and modern tapas in a casual setting.
Q: Are there family-oriented attractions, parks, or restaurants are within 1 mile of Aloft London Excel?
A: Yes, there are several family-oriented attractions and restaurants within 1 mile of Aloft London Excel. Nearby family-oriented attractions include: * Immerse LDN, located 0.5 KM from the hotel. * ExCeL London, which is directly connected to the hotel and often hosts various events. * The IFS Cloud Cable Car, described as just a stone's throw away, offering panoramic views. * Wakeup Docklands Watersports, only a few minutes from the hotel. * Thames Barrier Park, a local park. On-site restaurants and food outlets that are suitable for families include: * Docksider, offering healthy, seasonal food in a casual atmosphere. * Forge Excel London, which provides a fun environment with games. * Re:Fuel, a 24/7 grab-and-go pantry for snacks and light bites.
Q: Are there guided tours near Aloft London Excel?
A: Yes, there are guided tours near Aloft London Excel. One notable option is "Dinosaurs In The Wild," located about 6.6 km from the hotel. It offers an immersive experience where visitors board a time machine and are transported back 67 million years to see living dinosaurs. This attraction provides a unique guided adventure for families and visitors interested in prehistoric life.
Q: Are there hiking or biking trails near Aloft London Excel?
A: Yes, there are biking and jogging opportunities near Aloft London Excel. Bike rentals are available about 1.6 km from the hotel, and jogging can be done nearby at a distance of approximately 0.2 km.
Q: Are there historical districts near Aloft London Excel?
A: Yes, there are areas with historical attractions near Aloft London Excel. Greenwich, home to the Royal Observatory and the 19th-century Cutty Sark, is a 30-minute train journey away. Additionally, Central London, which can be reached in as little as 20 minutes, offers access to historical landmarks such as Westminster Abbey, Big Ben, the National Gallery, the Tower of London, Buckingham Palace, Tower Bridge, and St. Paul's Cathedral.
Q: Are there late-night food options near Aloft London Excel?
A: Yes, Aloft London Excel offers late-night food options. Re:Fuel, our grab-and-go pantry, is open 24/7 for snacks, sips, and light bites. Forge Excel London is also open until 12:00 AM daily.
Q: Are there local festivals or seasonal events at Aloft London Excel?
A: Aloft London Excel itself does not run large independent festivals on its premises but does host seasonal dining/holiday programming and smaller signature events, and because it is directly connected to ExCeL London guests have ready access to major year-round exhibitions, conventions, and seasonal events (such as comic cons, trade shows, immersive experiences). The hotel is also near Royal Docks seasonal outdoor events and waterfront programming.
Q: Are there many Michelin-starred or AAA Diamond-rated restaurants near Aloft London Excel?
A: There are not many Michelin-starred or AAA Diamond-rated restaurants within immediate walking distance of Aloft London Excel. The AAA Diamond rating system is primarily used in North America and is not commonly applied in the UK; the AA Rosette scheme and the Michelin Guide are more relevant there. For Michelin-starred dining you would generally need to travel out of the Royal Docks/ExCeL area into Canary Wharf or central London where most starred restaurants are located.
Q: Are there markets or local artisan shops near Aloft London Excel?
A: Yes, near Aloft London Excel, you can find local markets and artisan shops, including a Korean-inspired Night Market featured as part of the Squid Game immersive experience. Additionally, the nearby areas such as Canary Wharf and Royal Docks offer various entertainment venues, bars, cafes, and shopping options where you can explore local and seasonal products.
Q: Are there museums or cultural sites near Aloft London Excel?
A: Yes, there are several museums and cultural sites near Aloft London Excel. Nearby attractions include Westminster Abbey, the National Gallery, the Tower of London, Buckingham Palace, Tower Bridge, and St. Paul's Cathedral. Additionally, Greenwich, which is about a 30-minute train journey away, features the Royal Observatory with its planetarium and the historic Cutty Sark ship. These sites offer a rich cultural experience close to the hotel.
Q: Are there parks or outdoor spaces near Aloft London Excel?
A: Yes, there are parks and outdoor spaces near Aloft London Excel. These include Queen Elizabeth Olympic Park, Thames Barrier Park, and the Royal Parks of Central London (near Buckingham Palace).
Q: Are there rooftop or scenic restaurants nearby Aloft London Excel?
A: Yes, Docksider Restaurant and Forge Excel London, both located at the hotel, offer scenic views. Docksider features a stunning outdoor terrace overlooking London Docklands, and Forge Excel London overlooks the Royal Docks and Excel Centre.
Q: Are there sporting events near Aloft London Excel?
A: Yes, the Queen Elizabeth Olympic Park, home to the London Stadium, is a short train journey from the hotel.
Q: Are there tourist sites within walking distance at Aloft London Excel?
A: Yes, there are several tourist sites within walking distance of Aloft London Excel, including: * Immerse LDN * IFS Cloud Cable Car * Wakeup Docklands Watersports * ABBA Voyage
Q: Are there water activities close to Aloft London Excel?
A: Yes, there are water activities close to Aloft London Excel. WakeUp Docklands, a wakeboarding center offering traditional wakeboarding and Flyboards, is located only a few minutes from the hotel, beneath the IFS Cable Cars.
Q: Are there wellness studios or gyms near Aloft London Excel?
A: Aloft London Excel features an on-site fitness center called re:charge(SM) gym. This complimentary fitness center is available to hotel guests and includes a full cardio collection with stationary bikes, treadmills, stairclimbers, and elliptical machines from Life Fitness, as well as a stretching zone with mats, strength machines, and free weights. Gym access is for guests aged 16 and older.
Q: Can I book excursions through Aloft London Excel?
A: Aloft London Excel does not offer a service to book excursions directly. However, the hotel is well-connected to many attractions and activities in East London, and information about these can be found in the "Discover London From Our Hotel" section.
Q: Do I need a car to explore the area near Aloft London Excel?
A: No, you do not need a car to explore the area near Aloft London Excel. The hotel is well-connected with entertainment and activities at its doorstep. It is a short distance from Canary Wharf and a short train journey from the O2 Arena and Queen Elizabeth Olympic Park. The hotel is just a 10-minute walk from the Elizabeth Line or one stop on the DLR from Prince Regent station, which can take you to Central London in as little as 20 minutes. The DLR also provides excellent links to Stratford and Canary Wharf.
Q: Does Aloft London Excel offer free local transportation?
A: Aloft London Excel does not offer free local transportation. However, the hotel is well-connected to public transport options such as the DLR and Elizabeth line, providing easy access to various parts of London. Private car services are available for a fee for airport transportation.
Q: How long does it take to get to downtown from Aloft London Excel?
A: You can reach Central London from Aloft London Excel in as little as 20 minutes via the Elizabeth Line, which is a 10-minute walk from the hotel.
Q: How many restaurants are within 0.5 miles of Aloft London Excel?
A: Aloft London Excel has 3 restaurants on-site: Docksider Restaurant, Breakfast at Aloft, and Forge Excel London. Additionally, there are 2 other restaurants located within 0.5 miles (approximately 0.8 kilometers) of the hotel: * Yi-Ban (0.4 KM) * Zero Sette Restaurant (0.6 KM) Therefore, there are a total of 5 restaurants within 0.5 miles of Aloft London Excel.
Q: Is Aloft London Excel centrally located for sightseeing?
A: Aloft London Excel is located in East London, offering excellent transport links to Central London. You can reach Central London in as little as 20 minutes via the Elizabeth line, allowing you to easily discover the capital's must-see attractions and venues.
Q: Is it safe to walk around at night at Aloft London Excel?
A: Aloft London Excel and its immediate surroundings in the Royal Docks/ExCeL area are generally considered safe to walk around at night, particularly on short, direct, well-lit routes between the hotel, ExCeL and nearby transport (Prince Regent DLR / Custom House/Elizabeth line). The area is often quiet or even deserted when no events are running, so follow standard urban precautions: stick to main well-lit routes, keep valuables secure, be aware of your surroundings, and consider taking a taxi or rideshare late at night or if you feel uncomfortable. There is commonly reported presence of lighting, CCTV and private/security patrols around the ExCeL/hotel precinct, but cautious behavior is still recommended.
Q: Is parking easy near local attractions at Aloft London Excel?
A: Parking near Aloft London Excel is available but currently reduced due to essential works from May 24 to June 22. The hotel's own car parking capacity is limited during this period, but overflow parking is provided at ExCeL London, which is located next to the hotel, with signage directing guests to this alternative location. This arrangement ensures parking remains accessible despite the temporary reduction. Additionally, the hotel offers a "Park Here, Fly There" package that includes up to 15 free days of car parking when booking a night, which can be convenient for travelers. Overall, parking is manageable with these provisions, though guests should be aware of the temporary capacity reduction and use the overflow parking as needed.
Q: Is public transportation near Aloft London Excel?
A: Yes, Aloft London Excel is conveniently located near public transportation. The hotel is close to both the Docklands Light Railway (DLR) and the Elizabeth line. The Elizabeth line is just a 10-minute walk from the hotel, and the DLR Prince Regent Station is one stop away. These lines provide fast rail links into Central London, Canary Wharf, Stratford, and Heathrow Airport.
Q: Is the area around Aloft London Excel walkable?
A: Yes, the area around Aloft London Excel is very walkable, with entertainment and activities right at your doorstep. The hotel is just a 10-minute walk from the Elizabeth Line and is a short distance from attractions like ABBA Voyage and Immerse LDN, which is within a three-minute walk. The IFS Cloud Cable Car and Wakeup Docklands watersports are also only a few minutes' walk away.
Q: Is the area safe for tourists at Aloft London Excel?
A: The area around Aloft London Excel is generally safe for tourists. The immediate vicinity is modern and regenerated, and it is well-connected by the DLR. It tends to be quieter or feel isolated at night, especially when there are no events at ExCeL, so normal city precautions apply, as petty theft can occur. The immediate hotel and ExCeL area is reasonably well-lit and monitored, and using licensed transport, such as a taxi or ride-hail service, when returning late is advisable.
Q: Is the neighborhood around Aloft London Excel more business or tourist-oriented?
A: The neighborhood around Aloft London Excel caters to both business and tourist interests. It is located steps from the Excel London exhibition center and within easy reach of Canary Wharf, a business hub. Additionally, it is close to entertainment venues and attractions such as The O2 Arena, Queen Elizabeth Olympic Park, and Immerse LDN, with convenient transport links to Central London's tourist sites.
Q: Is the neighborhood around Aloft London Excel more upscale or casual?
A: The Aloft London Excel is located in the hip East End, near the trendy Royal Docks, and is described as having a vibrant energy with entertainment and activities at its doorstep. It is within easy reach of Canary Wharf, which offers a range of nightlife, entertainment venues, shops, bars, cafes, and restaurants. This suggests a dynamic and lively, rather than strictly upscale, environment.
Q: Is the neighborhood around Aloft London Excel the safest in the area?
A: Aloft London Excel is located in the Royal Docks area within the London Borough of Newham. The consensus view is that this neighborhood is not among the safest in London or the broader area, although the immediate ExCeL/hotel zone is relatively modern, well-monitored, and generally feels reasonably safe for conference and business visitors. The Borough of Newham has historically recorded higher-than-average crime rates compared with many other parts of London. If safety is a primary concern, areas such as Canary Wharf or more central neighborhoods are commonly considered comparatively safer.
Q: Is the neighborhood around Aloft London Excel tourist or local-oriented?
A: The neighborhood around Aloft London Excel is primarily tourist-oriented, offering entertainment and activities at its doorstep. It is directly connected to the ExCel Convention Center and provides easy access to major attractions like the O2 Arena, Queen Elizabeth Olympic Park, Canary Wharf, and Central London's must-see venues. Nearby attractions also include Abba Voyage, Immerse LDN, and the IFS Cloud Cable Car.
Q: Is there a water park near Aloft London Excel?
A: A water park is not available near Aloft London Excel. However, Wakeup Docklands Watersports, offering activities like wakeboarding and flyboarding, is located only a few minutes from the hotel.
Q: Is there live music near Aloft London Excel?
A: The O2, widely considered to be the world's most popular music and entertainment venue, is a short train journey from Aloft London Excel.
Q: Is there nightlife near Aloft London Excel?
A: Yes, there is nightlife near Aloft London Excel. Canary Wharf, which is just five minutes on the Elizabeth line from Custom House station (a 10-minute walk from the hotel), boasts a range of nightlife and entertainment venues, including a wide variety of bars and restaurants. The hotel also offers easy access to events, bars, and restaurants near the O2 Arena.
Q: Is there shopping close to Aloft London Excel?
A: Yes, there is shopping close to Aloft London Excel. The Canary Wharf Shopping Centre, which offers a wide variety of shops, bars, cafes, and restaurants, is just five minutes away on the Elizabeth line from Custom House station. Additionally, Oxford Street, known for its flagship shops, is located in Central London.
Q: Is traffic an issue in this neighborhood of Aloft London Excel?
A: Traffic around Aloft London Excel can be an issue, but it is primarily event-dependent—congestion occurs during large ExCeL events and peak travel times; day-to-day traffic is generally less problematic than in central London. The neighborhood is well served by public transport (nearby DLR and the Elizabeth line), which helps avoid road delays.
Q: What activities are near Aloft London Excel?
A: Aloft London Excel is conveniently located near a variety of activities and attractions, including: * **Entertainment & Experiences:** ABBA Voyage, Immerse LDN, The O2 Arena (including Cineworld at The O2), Dinosaurs In The Wild, Urban Golf, Wakeup Docklands Watersports. * **Landmarks & Sightseeing:** ExCeL London, IFS Cable Car (Royal Docks and Greenwich Peninsula), Greenwich (home to the Royal Observatory, planetarium, and Cutty Sark), Buckingham Palace, Tower of London, Tower Bridge, St. Paul's Cathedral, Westminster Abbey, London Eye, Big Ben, Piccadilly Circus, National Gallery, Thames Barrier Park. * **Shopping & Dining:** Canary Wharf, Oxford Street, Covent Garden. * **Parks & Recreation:** Queen Elizabeth Olympic Park.
Q: What are some popular attractions near Aloft London Excel?
A: Some popular attractions and things to do near Aloft London Excel include: * Abba Voyage * Immerse LDN * The O2 Arena * Royal Docks * Queen Elizabeth Olympic Park * Canary Wharf * Greenwich (home to the Royal Observatory and Cutty Sark) * IFS Cloud Cable Car * Wakeup Docklands Watersports * ExCeL London * Thames Barrier Park * Dinosaurs In The Wild * Cineworld at The O2 * Urban Golf For attractions in Central London, which can be reached by train in as little as 20 minutes, you can visit: * Covent Garden * London Eye * Big Ben * Oxford Street * Buckingham Palace * Westminster Abbey * Piccadilly Circus * National Gallery * Tower of London * Tower Bridge * St. Paul's Cathedral
Q: What are the most-visited attractions within 1 mile of Aloft London Excel?
A: Some local attractions and things to do near Aloft by Marriott London Excel include: * **Immerse LDN** (0.5 KM) * **ExCeL London** (directly connected to the hotel) * **IFS Cloud Cable Car** (Royal Docks side, described as "just a stone's throw away") * **Wakeup Docklands watersports** (located beneath the IFS Cable Cars, "only a few minutes from the hotel") * The **Royal Docks** area itself offers entertainment and activities "at our doorstep."
Q: What are the typical foot traffic levels and business operating hours in the area around Aloft London Excel?
A: The area around Aloft London Excel experiences a steady flow of visitors due to its proximity to major venues like ExCeL London, Canary Wharf, and the O2 Arena, which attract events and entertainment crowds. The hotel is well-connected by public transit, including the DLR and Elizabeth line, facilitating consistent foot traffic throughout the day. Nearby restaurants and attractions cater to both business and leisure guests, with typical business operating hours aligning with standard London schedules—generally from morning until late evening. However, dining options immediately outside the hotel are somewhat limited, which may affect foot traffic in the immediate vicinity during meal times. Overall, the area sees moderate to high activity levels during event days and business hours, tapering off later in the evening.
Q: What attractions are near Aloft London Excel?
A: Aloft by Marriott London Excel is conveniently located near a variety of attractions and activities. These include: * **Abba Voyage** * **Immerse LDN** * **The O2 Arena** * **Royal Docks** * **Queen Elizabeth Olympic Park** * **Canary Wharf** * **Greenwich** (home to the Royal Observatory and Cutty Sark) * **IFS Cloud Cable Car** * **Wakeup Docklands Watersports** * **ExCeL London** * **Thames Barrier Park** For those looking to explore further into Central London, the hotel offers easy access to: * **Covent Garden** * **London Eye** * **Big Ben** * **Westminster Abbey** * **Piccadilly Circus** * **National Gallery** * **Oxford Street** * **Buckingham Palace** * **Tower of London** * **Tower Bridge** * **St. Paul's Cathedral** Other nearby activities include **Dinosaurs In The Wild**, **Cineworld at The O2**, and **Urban Golf**.
Q: What is the average lead time required for reservations at popular restaurants near Aloft London Excel?
A: Reserve about 1–2 weeks in advance for popular restaurants near Aloft London Excel. If your visit coincides with major ExCeL events or peak weekend dinner times, plan several weeks (roughly 2–4+ weeks) ahead. Short-notice availability can sometimes be found 1–5 days before on non-peak weekdays, but it is less reliable.
Q: What local cuisine is popular in this area at Aloft London Excel?
A: At Aloft London Excel, the on-property dining options include English cuisine served at Breakfast at Aloft and continental cuisine at the Docksider Restaurant. Nearby, guests can find a variety of local and international cuisines such as Chinese at Yi-Ban, Italian at Zero Sette Restaurant, and Mediterranean Spanish tapas at Tapa Tapa. These nearby restaurants offer popular dining choices in the area around the hotel.
Q: What offsite activities are available near Aloft London Excel?
A: Aloft London Excel is conveniently located near a variety of offsite activities and attractions, including: * The O2 Arena (which also features Cineworld at The O2) * Queen Elizabeth Olympic Park * Canary Wharf * ExCeL London * Greenwich, home to the Royal Observatory and the Cutty Sark * Immerse LDN * ABBA Voyage * Dinosaurs In The Wild * Urban Golf * Westminster Abbey * Covent Garden * London Eye * Big Ben * Piccadilly Circus * IFS Cable Car (also known as IFS Cloud Cable Car) * Thames Barrier Park * National Gallery * Tower of London * Buckingham Palace * Tower Bridge * St. Paul's Cathedral * Royal Docks, where you can find Wakeup Docklands Watersports * Oxford Street
Q: What public safety resources and services are present in the area surrounding Aloft London Excel?
A: Aloft London Excel is located in the Royal Docks / ExCeL London area of Newham. The area is served by the Metropolitan Police Service, and fire protection and emergency rescue are provided by the London Fire Brigade with nearby fire stations. Emergency medical care is available locally at Newham University Hospital (Plaistow) which has an Emergency Department. ExCeL London maintains on-site venue security, stewarding, CCTV coverage and first-aid/medical arrangements during events. Transport safety support is provided by Transport for London and rail/DLR safety arrangements (including British Transport Police where applicable) at nearby stations.
Pool
Q: Are beach areas safe for kids at Aloft London Excel?
A: Aloft London Excel does not have beach areas. It is an urban hotel located on the Royal Docks waterfront; please note that this dockside setting is not a lifeguarded beach and can pose safety risks. For this reason, children should be closely supervised at all times when near the docks.
Q: Are children allowed in all pool areas at Aloft London Excel?
A: Children are allowed in the splash indoor pool at Aloft London Excel, however, those under 16 years of age require supervision. There is no adult-only pool.
Q: Are floatation devices allowed in the pool at Aloft London Excel?
A: Yes, standard child safety flotation devices (such as armbands, float suits, and swimming vests) are allowed in the Splash Pool at Aloft London Excel. Large pool inflatables, lilos, or bulky water toys are generally not permitted because the pool is relatively small (11 meters long) and designed for leisure and lap swimming. Children must be supervised by an adult at all times while using the pool. If you are planning to bring non-standard buoyancy equipment, check directly with the hotel front desk upon arrival.
Q: Are lifeguards present at the pool at Aloft London Excel?
A: Lifeguards are not available at the pool.
Q: Are pool reservations required at Aloft London Excel?
A: There is no indication that pool reservations are required at Aloft London Excel. The hotel features an indoor pool available for guests, but no mention is made of needing to reserve a time to use it.
Q: Are pool towels provided at Aloft London Excel?
A: Yes, pool towels are provided at Aloft London Excel.
Q: Are there age restrictions at Aloft London Excel?
A: The minimum age to check in at Aloft by Marriott London Excel is 18. Additionally, gym access is for guests aged 16 and over.
Q: Are there any pool restrictions at Aloft London Excel (e.g., swimwear policy)?
A: Yes, there are a few restrictions for the splash indoor pool. Children under 16 years of age require supervision. Additionally, there is a dress code that states no shoes are allowed in the pool area. There is no lifeguard on duty.
Q: Are there any poolside activities available at Aloft London Excel?
A: Poolside activities are not available.
Q: Are there cabanas available at Aloft London Excel?
A: Cabanas are not available at Aloft London Excel.
Q: Are there enough loungers and umbrellas at Aloft London Excel?
A: Loungers and umbrellas are not available.
Q: Are there lockers available at the pool or fitness center at Aloft London Excel?
A: Lockers are available at the pool and fitness center areas at Aloft London Excel.
Q: Are there pool time restrictions for children at Aloft London Excel?
A: Children under 16 require supervision when using the pool. The pool is open daily from 6:00 AM to 11:00 PM for all guests.
Q: Are there quiet pool areas at Aloft London Excel?
A: Quiet pool areas are not available at Aloft London Excel. The hotel has an indoor pool.
Q: Are there time restrictions for kids at Aloft London Excel?
A: No, there are no time restrictions for kids. However, please note that gym access is for guests aged 16 and above.
Q: Are water slides available at Aloft London Excel?
A: Water slides are not available at Aloft London Excel. The hotel features a splash indoor pool.
Q: Can I bring food and drinks to the pool area at Aloft London Excel?
A: glass containers and hot meals/large meals are strictly prohibited in the pool and wet areas"; "small, non-glass personal items (such as plastic water bottles or small snacks from the hotel's 24/7 re:fuel grab-and-go pantry) are generally permitted on the pool deck area, provided they are kept away from the water"; "No Glass: Glass bottles or glassware are not allowed near the pool deck"; "No Food/Drinks in the Water: Eating or drinking while inside the pool, sauna, or steam room is forbidden"; "Hotel Dining Areas: the hotel encourages guests to use the Docksider Restaurant or W XYZ Bar"; "If you have specific dietary needs or questions about bringing a particular item to the pool area, you can confirm directly with the front desk or pool staff upon arrival.
Q: Can I host a private pool event at Aloft London Excel?
A: Aloft London Excel does not offer private pool events.
Q: Can non-guests use the pool at Aloft London Excel?
A: No, the indoor pool at Aloft London Excel is for hotel guests.
Q: Do the pool(s) at Aloft London Excel offer a sloped entry?
A: The pool at Aloft London Excel does not offer a sloped entry.
Q: Do the pools at Aloft London Excel offer have a self-operating lift?
A: A self-operating lift is not available for the pools.
Q: Does Aloft London Excel have a lap pool or swim lanes?
A: Aloft London Excel does not have a lap pool or dedicated swim lanes; however, the property does feature an indoor pool.
Q: Does Aloft London Excel have a pool for fitness or water aerobics?
A: Yes, Aloft London Excel has an indoor pool. The hotel encourages guests to "Stay active in our hotel with a swimming pool in London."
Q: Does Aloft London Excel have a poolside bar or restaurant?
A: Aloft London Excel does not have a poolside bar or restaurant.
Q: Does Aloft London Excel have a swimming pool?
A: Yes, Aloft London Excel has an indoor swimming pool on-site for hotel guests.
Q: Does Aloft London Excel have an age restriction for the pool?
A: Aloft London Excel does not have an age restriction for the pool.
Q: Does Aloft London Excel offer poolside cabanas for rent?
A: Aloft London Excel does not offer poolside cabanas for rent.
Q: Does Aloft London Excel offer poolside service or waitstaff?
A: Aloft London Excel does not offer poolside service or waitstaff.
Q: Does the Aloft London Excel have a children's pool?
A: No, the Aloft London Excel does not have a children's pool.
Q: Does the pool get full sun or shade at Aloft London Excel?
A: The Aloft London Excel has an indoor pool, so it does not get full sun or shade.
Q: Does the pool have a swim-up bar at Aloft London Excel?
A: There is no swim-up bar at Aloft London Excel.
Q: Does the pool have ocean views at Aloft London Excel?
A: No, the pool at Aloft London Excel does not have ocean views. The re:charge(SM) gym, which is next to the splash indoor pool, offers views over the Royal Victoria Docks.
Q: Does the pool overlook the city skyline at Aloft London Excel?
A: The splash indoor pool at Aloft London Excel offers a view over the Royal Victoria Docks. It does not overlook the city skyline.
Q: How large is the pool at Aloft London Excel?
A: The pool at Aloft London Excel is an indoor heated pool that is 11 metres long with a depth of 1.8 metres.
Q: Is alcohol allowed in the pool area at Aloft London Excel?
A: No, alcohol is strictly not allowed in the pool area at Aloft London Excel. Prohibited: alcoholic beverages; glassware or glass bottles of any kind; food or eating on the pool deck. Allowed exceptions/alternatives: non-alcoholic drinks in shatterproof/plastic bottles or closed tumblers are generally allowed. If you want alcoholic drinks, visit the hotel's on-site bar (W XYZ Bar) or the Docksider Restaurant.
Q: Is Aloft London Excel's pool covered or climate-controlled for use during inclement weather?
A: Aloft London Excel has an indoor pool, making it suitable for use during inclement weather.
Q: Is pool access included with the room at Aloft London Excel?
A: Yes, access to the indoor pool at Aloft London Excel is complimentary for hotel guests.
Q: Is the pool a highlight of Aloft London Excel?
A: Yes, Aloft London Excel features a complimentary indoor pool, known as "splash indoor pool," which is highlighted as part of the hotel's offerings. It is available for guests to enjoy, particularly for cooling down after a workout at the re:charge(SM) gym.
Q: Is the pool accessible to guests with disabilities at Aloft London Excel?
A: Yes, the Accessible Entrance to the On-Site Pool is available at Aloft by Marriott London Excel.
Q: Is the pool adults-only at Aloft London Excel?
A: The Aloft London Excel features an indoor pool. The hotel is described as a "London family hotel," and there is no mention of the pool being adults-only. Access to the gym is for guests aged 16+, but no such age restriction is stated for the pool.
Q: Is the pool at Aloft London Excel big enough for laps?
A: The indoor pool at Aloft London Excel is 11 meters long, heated, and open year-round. While it is suitable for swimming, its length of 11 meters is shorter than a standard lap pool, which is typically 25 meters or more. Therefore, it may be suitable for short laps but is not a full-sized lap pool.
Q: Is the pool at Aloft London Excel indoor or outdoor?
A: Aloft London Excel has an indoor pool.
Q: Is the pool at Aloft London Excel open year-round?
A: Yes, the indoor pool at Aloft London Excel is available for guests and can be used year-round.
Q: Is the pool beachfront at Aloft London Excel?
A: Aloft London Excel has an indoor pool, but it is not beachfront.
Q: Is the pool closed for maintenance at certain times of year at Aloft London Excel?
A: The splash indoor pool at Aloft London Excel is open year-round.
Q: Is the pool family-friendly at Aloft London Excel?
A: Aloft London Excel is described as a London family hotel featuring an indoor pool. There are no age restrictions mentioned for the pool, suggesting it is family-friendly.
Q: Is the pool heated at Aloft London Excel?
A: Yes, the indoor pool at Aloft London Excel is heated.
Q: Is the pool heated in colder months at Aloft London Excel?
A: Yes, the indoor pool at Aloft London Excel is heated and is open year-round for our guests to enjoy.
Q: Is the pool open during winter at Aloft London Excel?
A: Yes, the Aloft London Excel features an indoor pool, which is available for guests to use year-round, including during winter.
Q: Is the pool private or shared with other properties at Aloft London Excel?
A: Aloft London Excel has an indoor pool on-site for hotel guests.
Q: Is the pool rooftop at Aloft London Excel?
A: No, the pool at Aloft London Excel is an indoor pool.
Q: Is the pool saltwater or chlorine at Aloft London Excel?
A: The pool at Aloft London Excel is not saltwater.
Q: Is the pool shallow enough for younger kids at Aloft London Excel?
A: The indoor pool at Aloft London Excel has a depth of 1.8 metres throughout, which is not shallow. Children under 16 require supervision while using the pool, indicating it may not be ideal for very young kids to use unsupervised. There is no separate children's pool available.
Q: Is the pool surrounded by landscaping or gardens at Aloft London Excel?
A: The pool at Aloft London Excel is an indoor pool. It is not surrounded by landscaping or gardens.
Q: Is the pool temperature comfortable year-round at Aloft London Excel?
A: Yes, the indoor pool at Aloft London Excel is heated and open year-round for your comfort.
Q: Is there a day pass option at Aloft London Excel?
A: Aloft London Excel does not offer a day pass option.
Q: Is there a hot tub or jacuzzi available at Aloft London Excel?
A: Aloft London Excel does not have a hot tub or jacuzzi available. However, there is an indoor pool on-site for guests to enjoy.
Q: Is there a kids pool or splash area at Aloft London Excel?
A: Aloft London Excel has an indoor pool, but a dedicated kids' pool or splash area is not available.
Q: Is there a lifeguard on duty at Aloft London Excel?
A: Aloft London Excel does not have a lifeguard on duty at the pool.
Q: Is there a pool for adults only at Aloft London Excel?
A: No, there is no mention of an adults-only pool at Aloft London Excel. The hotel has an indoor pool available for guests, but it is not specified as being exclusively for adults.
Q: Is there a whirlpool, hottub, or jacuzzi available for guests at Aloft London Excel?
A: Aloft London Excel does not have a whirlpool, hot tub, or jacuzzi available for guests.
Q: Is there an accessible entrance to the on-site swimming pool at Aloft London Excel?
A: Yes, there is an accessible entrance to the on-site pool at Aloft London Excel.
Q: Is there music or entertainment at the pool at Aloft London Excel?
A: There is no music or entertainment hosted at the pool at Aloft London Excel.
Q: What amenities, furnishings, and services are available at Aloft London Excel's pool area?
A: Aloft London Excel features a complimentary indoor pool for hotel guests.
Q: What are the operating hours for the pool at Aloft London Excel?
A: The pool at Aloft London Excel is accessible to guests with 24-hour keycard entry, allowing use at any time of day or night.
Q: What is the maximum pool depth at Aloft London Excel?
A: The maximum pool depth at Aloft London Excel is 1.2 meters.
Q: What is the pool dress code at Aloft London Excel?
A: The pool dress code at Aloft London Excel requires guests to wear appropriate swimwear while using the indoor pool.
Q: What is the pool maintenance schedule and water quality testing frequency at Aloft London Excel?
A: Aloft London Excel does not have a pool.
Laundry Services
Q: Are there any laundry service promotions or discounts at Aloft London Excel?
A: Aloft London Excel offers on-site laundry facilities. However, there are no specific promotions or discounts for laundry services mentioned in the provided information.
Q: Are there self-service laundry facilities available on site at Aloft London Excel?
A: Yes, Aloft by Marriott London Excel has on-site laundry facilities available.
Q: Can I request dry cleaning at Aloft London Excel?
A: Dry cleaning services are not available at Aloft London Excel.
Q: Does Aloft London Excel have a coin-operated laundry facility?
A: Aloft London Excel has a coin-operated/self-service laundry facility on the property.
Q: Does Aloft London Excel offer on-site laundry services?
A: Yes, Aloft London Excel offers on-site laundry services.
Q: How do I arrange laundry service at Aloft London Excel?
A: At Aloft London Excel, laundry service is available on-site. You can request this service through the hotel's daily housekeeping or service request options. Simply contact the front desk or use the service request feature to arrange for your laundry to be taken care of during your stay.
Q: Is same-day dry cleaning available at Aloft London Excel?
A: Same-day dry cleaning is not available at Aloft London Excel.
Q: Is same-day laundry service available at Aloft London Excel?
A: Aloft London Excel does not offer same-day laundry service. However, on-site laundry facilities are available.
Q: Is there a fee for laundry services at Aloft London Excel?
A: Yes, there is an on-site laundry fee of £2.
Q: Is valet cleaning available everyday at Aloft London Excel?
A: Valet cleaning is not available at Aloft London Excel. However, on-site laundry facilities are available.
Q: Is valet dry cleaning available at Aloft London Excel?
A: Valet dry cleaning is not available at Aloft London Excel.
Q: What are the laundry hours at Aloft London Excel?
A: Aloft London Excel offers 24/7 front desk services, allowing you to arrange dry cleaning or laundry collection through reception at any time. Same-Day Service: items handed in at reception early in the morning (typically before 9:00 AM) are returned the same evening. Standard Turnaround: items dropped off after the morning cutoff are generally returned within 24 hours. You can schedule third-party laundry collection through the front desk at your convenience. For exact daily cutoff times, contact the front desk by dialing 0 from your room or calling +44 203 203 0700.
Q: What is the turnaround time for laundry service at Aloft London Excel?
A: The turnaround time for laundry service at Aloft London Excel is daily.
Fitness Center
Q: Are elliptical machines available at Aloft London Excel?
A: Yes, elliptical machines are available at the re:charge(SM) gym at Aloft London Excel.
Q: Are fitness classes offered at Aloft London Excel?
A: Yes, Fit Club by Fitness Engineers classes are available at the re:charge(SM) gym.
Q: Are personal trainers available at the fitness center in Aloft London Excel?
A: Personal trainers are not available at the fitness center.
Q: Are there free weights at Aloft London Excel?
A: Yes, the re:charge(SM) gym at Aloft London Excel includes free weights.
Q: Are there weight machines at Aloft London Excel?
A: Yes, the re:charge(SM) gym at Aloft London Excel includes weight machines and strength equipment.
Q: Does Aloft London Excel have cardiovascular equipment?
A: Yes, Aloft London Excel has cardiovascular equipment in its re:charge(SM) gym, including stationary bikes, treadmills, stairclimbers, and elliptical machines.
Q: Does Aloft London Excel offer exercise bikes?
A: Yes, Aloft London Excel offers exercise bikes in its re:charge(SM) gym. The fitness center includes equipment such as stationary bikes, treadmills, stairclimbers, elliptical machines, strength machines, and free weights.
Q: Does the Aloft London Excel have a fitness center?
A: Yes, Aloft by Marriott London Excel has a complimentary fitness center on-site for hotel guests. It is called re:charge(SM) gym and is accessible 24 hours a day with keycard entry. It includes equipment such as cardio and weight training machines, cardiovascular equipment, elliptical machines, exercise bikes, free weights, rowing machines, stair climbers, strength equipment, and treadmills. Gym access is for guests aged 16+.
Q: Does the fitness center at Aloft London Excel provide complimentary towels and water?
A: Complimentary towels and water are not available at the fitness center.
Q: Does the gym at Aloft London Excel have treadmills?
A: Yes, the re:charge(SM) gym at Aloft London Excel has treadmills as part of its cardio collection.
Q: In which year was the fitness equipment at Aloft London Excel most recently replaced?
A: The fitness equipment at Aloft London Excel was most recently replaced in 2026.
Q: Is additional fitness equipment available at Aloft London Excel?
A: Yes, the re:charge(SM) gym at Aloft London Excel includes a variety of fitness equipment such as Cardio and Weight Training Machines, Cardiovascular Equipment, Elliptical Machine(s), Exercise Bike(s), Free Weights, Rowing Machine(s), Stair Climber(s), Strength Equipment, and Treadmill(s). There is also a stretching zone with mats.
Q: Is the fitness center at Aloft London Excel accessible to all guests, or only certain room categories?
A: The fitness center at Aloft London Excel is complimentary for all hotel guests aged 16 and older. The entrance to the on-site fitness center is accessible.
Q: Is the fitness center extensive or limited at Aloft London Excel?
A: The fitness center at Aloft London Excel, known as re:charge(SM) gym, is well-equipped and suitable for both quick workouts and full training sessions. It offers a full cardio collection including stationary bikes, treadmills, stairclimbers, and elliptical machines from Life Fitness, as well as strength machines and free weights. It is accessible 24 hours a day with keycard entry.
Q: Is there an accessible entrance to on-site fitness center at Aloft London Excel?
A: Yes, there is an accessible entrance to the on-site fitness center at Aloft London Excel.
Q: Is there an extra fee to use the fitness center at Aloft London Excel?
A: No, the fitness center at Aloft London Excel is complimentary for hotel guests.
Q: Is there strength training equipment at Aloft London Excel?
A: Yes, the re:charge(SM) gym at Aloft London Excel includes strength machines and free weights.
Q: What are the operating hours of the fitness center at Aloft London Excel?
A: The fitness center at Aloft London Excel, re:charge(SM) gym, is accessible 24 hours a day with keycard entry.
Q: What kind of exercise equipment is available in the fitness center at Aloft London Excel?
A: The fitness center at Aloft London Excel, called re:charge(SM) gym, offers a variety of equipment for both cardio and strength training. This includes stationary bikes, treadmills, stairclimbers, elliptical machines, rowing machines, strength machines, free weights, and a stretching zone with mats. The fitness center also features cardio and weight training machines, and cardiovascular equipment.
Q: What's the name of the fitness center at Aloft London Excel?
A: The fitness center at Aloft London Excel is called re:charge(SM) gym.
Hospitality
Q: Are accessible vanities available at Aloft London Excel?
A: Yes, accessible vanities are available at Aloft by Marriott London Excel.
Q: Are all guestrooms at Aloft London Excel non-smoking?
A: Aloft by Marriott London Excel is a smoke-free property.
Q: Are bathtub grab bars available for guest safety at Aloft London Excel?
A: Yes, bathtub grab rails are available at Aloft by Marriott London Excel.
Q: Are blackout curtains provided in the rooms at Aloft London Excel to block out light?
A: Blackout curtains are not available in the rooms.
Q: Are complimentary toll-free calls available at Aloft London Excel?
A: Complimentary toll-free calls are not available at Aloft London Excel.
Q: Are connecting rooms available at Aloft London Excel?
A: Connecting rooms are not available at Aloft London Excel.
Q: Are extra blankets and pillows available in the rooms at Aloft London Excel?
A: Extra blankets and pillows are not available in the rooms at Aloft London Excel.
Q: Are hearing accessible rooms and/or kits available at Aloft London Excel?
A: Yes, hearing accessible rooms and/or kits are available at Aloft by Marriott London Excel. Specifically, the Aloft Room type offers hearing accessible rooms with visual alarms and notification devices for the door and phone.
Q: Are lowered deadbolts available on guest room doors at Aloft London Excel to enhance guest security?
A: Yes, lowered deadbolts are available on guest room doors at Aloft by Marriott London Excel.
Q: Are lowered electrical outlets available at Aloft London Excel to enhance guest accessibility and safety?
A: Yes, lowered electrical outlets are available at Aloft London Excel to enhance guest accessibility.
Q: Are lowered view ports available in guest room doors at Aloft London Excel to enhance guest security?
A: Yes, lowered viewports are available in guest room doors at Aloft London Excel.
Q: Are mobility accessible rooms and/or kits available at Aloft London Excel?
A: Yes, mobility accessible rooms are available at Aloft by Marriott London Excel.
Q: Are smoking rooms available at Aloft London Excel?
A: Aloft London Excel is a smoke-free property.
Q: Are there any outdoor spaces or gardens at Aloft London Excel?
A: Yes, Aloft London Excel features an outdoor terrace at the Docksider restaurant, which overlooks the London Docklands. There are also mentions of a Docksider Patio.
Q: Are there elevators at Aloft London Excel?
A: Yes, the property has elevators.
Q: Are there security cameras in public areas at Aloft London Excel?
A: Security cameras and CCTV are present in the public and common areas at Aloft London Excel, including typical coverage of the lobby, entrances, and other public corridors.
Q: Are there shops and services at Aloft London Excel?
A: Yes, Aloft London Excel offers a convenience store, on-site laundry, room service, daily housekeeping, a 24-hour front desk, a business center, and meeting spaces.
Q: Are there visual alarms in guest rooms and suites at Aloft London Excel?
A: Yes, hearing accessible rooms with visual alarms and notification devices for door and phone are available in some room types, such as the Aloft Room.
Q: Are transfer showers available in guest rooms at Aloft London Excel?
A: Transfer showers are not available in guest rooms at Aloft London Excel. However, accessible rooms with roll-in showers are offered.
Q: Are vending machines available at Aloft London Excel?
A: Vending machines are not available at Aloft London Excel. However, the hotel does offer Re:Fuel, a 24/7 grab-and-go pantry with snacks, sips, and light bites.
Q: Are video games available at Aloft London Excel?
A: Video games are not available at Aloft London Excel.
Q: Are view ports available in guest room and suite doors at Aloft London Excel to enhance guest security?
A: Yes, viewports are available in guest room and suite doors at Aloft London Excel. There are also lowered viewports in guest room doors.
Q: Are visual alarms available in public areas at Aloft London Excel?
A: Visual alarms are not available in public areas at Aloft London Excel.
Q: Can guests rent a car directly from a rental desk at Aloft London Excel?
A: Aloft London Excel does not have a car rental desk on-site.
Q: Can I connect multiple devices to the free internet at Aloft London Excel?
A: Yes, you can stay connected with free high-speed internet access at Aloft London Excel, which supports multiple devices during your stay.
Q: Can I make a reservation without a credit card at Aloft London Excel?
A: No, a credit card is required to make a reservation at Aloft London Excel.
Q: Can I pay for the deposit with a credit card at Aloft London Excel?
A: Yes, Aloft by Marriott London Excel accepts credit cards for payments.
Q: Can I request early check-in or late check-out at Aloft London Excel?
A: Yes, late check-out is available at Aloft London Excel for a fee of £10 per hour until 5:00 PM; after 5:00 PM, a full day accommodation charge applies. Early check-in is not available.
Q: Can I use JCB at Aloft London Excel?
A: JCB is not explicitly listed as an accepted payment method. The hotel accepts credit cards and contactless mobile payments.
Q: Can I use Mastercard at Aloft London Excel?
A: Yes, Aloft London Excel accepts credit cards, which includes Mastercard.
Q: Can I use Visa at Aloft London Excel?
A: Yes, the Aloft London Excel accepts credit cards.
Q: Do any rooms have a balcony or patio at Aloft London Excel?
A: No, rooms at Aloft London Excel do not have a balcony or patio.
Q: Do children stay free at Aloft London Excel?
A: Yes, children stay free at Aloft London Excel, though an extra person fee applies for guests aged 12 and above.
Q: Do guest rooms and suites at Aloft London Excel have audible alarms?
A: Yes, guest rooms and suites at Aloft London Excel have alarm clock telephone ringers.
Q: Do guest rooms at Aloft London Excel include a seating area with a sofa or chair?
A: The Savvy Suite at Aloft London Excel includes a sofa bed.
Q: Do guests need a room key to access the floors at Aloft London Excel?
A: Yes, guests need a room key to access the floors at Aloft London Excel.
Q: Do I need to log in or use a special code to access the free internet at Aloft London Excel?
A: Complimentary Wi-Fi is available for Marriott Bonvoy Members at Aloft London Excel.
Q: Do public hallways at Aloft London Excel have audible alarms?
A: Audible alarms in public hallways are not available.
Q: Do the accessible rooms in Aloft London Excel have doors that provide a 32-inch wide opening?
A: Yes, the accessible rooms at Aloft London Excel have guest room doors that provide a 32-inch wide opening.
Q: Do the guest room and suite doors at Aloft London Excel have self-closing mechanisms?
A: Yes, the guest room and suite doors at Aloft London Excel have self-closing mechanisms.
Q: Do the room windows at Aloft London Excel open for guest comfort and ventilation?
A: Yes, the room windows at Aloft London Excel do open.
Q: Do you offer Resort or Day Passes that will allow access to the amenities at Aloft London Excel?
A: Aloft London Excel does not offer Resort or Day Passes for access to its amenities. The gym and indoor pool are available for hotel guests.
Q: Does Aloft London Excel accept credit card authorization forms?
A: No. Aloft London Excel does not accept third-party credit card authorization forms. The hotel states that third-party credit card forms are not accepted. Instead, bank transfers and CHAPS payments are accepted for eligible third-party payment arrangements.
Sources: [1]
Q: Does Aloft London Excel charge a resort fee for guests?
A: Aloft by Marriott London Excel does not charge a resort fee for guests.
Q: Does Aloft London Excel deliver a complimentary newspaper to guest rooms?
A: Aloft by Marriott London Excel does not deliver a complimentary newspaper to guest rooms.
Q: Does Aloft London Excel have a BBQ or picnic area?
A: Aloft London Excel does not have a BBQ or picnic area.
Q: Does Aloft London Excel have a bookstore on the premises or within walking distance?
A: Aloft London Excel does not have a bookstore on the premises or within walking distance.
Q: Does Aloft London Excel have a game room?
A: Aloft London Excel features Forge Excel London, where guests can enjoy games, and a ReMix lounge for playing and mingling.
Q: Does Aloft London Excel have a gift shop or newsstand?
A: Aloft London Excel does not have a gift shop or newsstand. However, it does have Re:Fuel, a 24/7 grab-and-go pantry offering snacks, sips, and light bites.
Q: Does Aloft London Excel have a reservation link?
A: Yes, Aloft London Excel has links to view rates and check availability, which lead to the reservation process. You can find "View Rates" buttons under the Rooms & Suites section and "Check Availability" near the hotel's contact information. There is also a "Book Now" option for Marriott Bonvoy members.
Q: Does Aloft London Excel have a reward program?
A: Yes, Aloft London Excel participates in the Marriott Bonvoy reward program. Marriott Bonvoy members can receive complimentary in-room internet access, earn points on qualified events, and access member rates. You can sign up for Marriott Bonvoy for free when booking your stay.
Q: Does Aloft London Excel have a shoe shine stand?
A: Aloft London Excel does not have a shoe shine stand.
Q: Does Aloft London Excel have a walk-in policy for accommodations?
A: Yes, Aloft London Excel has a walk-in policy. If the hotel is overbooked, it arranges accommodations and transportation for the guest. The property pays for the phone call if oversold but does not cover the cost of one night at a complementary hotel. Additionally, the walked guest is offered the option to return to the hotel after staying one night away.
Q: Does Aloft London Excel have alarm clock telephone ringers?
A: Yes, Aloft London Excel has alarm clock telephone ringers.
Q: Does Aloft London Excel have an accessible registration desk?
A: Yes, Aloft London Excel has an accessible registration desk.
Q: Does Aloft London Excel have an wheel chair accessible route to the registration desk?
A: Yes, the main entrance is accessible, which provides a wheelchair accessible route to the registration desk.
Q: Does Aloft London Excel have any sustainability initiatives?
A: Yes, Aloft London Excel has sustainability initiatives. The hotel is Green Key Certified and practices guest room recycling.
Q: Does Aloft London Excel have deadbolts on guest room and suite doors?
A: Yes, Aloft London Excel has deadbolts on guest room and suite doors.
Q: Does Aloft London Excel measure water usage per room night?
A: Aloft London Excel does not measure water usage per room night.
Q: Does Aloft London Excel offer a complimentary newspaper in the lobby?
A: Aloft London Excel does not offer a complimentary newspaper in the lobby.
Q: Does Aloft London Excel offer a toilet seat at wheelchair height for disabled guests?
A: Yes, Aloft London Excel offers a toilet seat at wheelchair height for disabled guests in its accessible rooms.
Q: Does Aloft London Excel offer babysitting services?
A: Aloft London Excel does not offer babysitting services.
Q: Does Aloft London Excel offer complimentary coffee in lobby?
A: Aloft by Marriott London Excel does not offer complimentary coffee in the lobby.
Q: Does Aloft London Excel offer complimentary long distance calls?
A: Aloft London Excel does not offer complimentary long distance calls.
Q: Does Aloft London Excel offer digital check-in?
A: Aloft London Excel does not offer digital check-in.
Q: Does Aloft London Excel offer event planning services?
A: Yes, Aloft London Excel offers professional event planners to assist with your meetings and events.
Q: Does Aloft London Excel offer free internet access for guests?
A: Yes, Aloft London Excel offers fast and free Wi-Fi for guests throughout the hotel. Marriott Bonvoy members receive complimentary in-room internet access when they book direct, and you can sign up for Marriott Bonvoy for free.
Q: Does Aloft London Excel offer lever handles on guest room doors?
A: Yes, Aloft London Excel offers lever handles on guest room doors.
Q: Does Aloft London Excel offer lowered night guards on guest room doors?
A: Yes, Aloft London Excel offers lowered night guards on guest room doors as part of its guest room accessibility features.
Q: Does Aloft London Excel offer non-smoking public areas?
A: Yes, Aloft London Excel is a smoke-free property.
Q: Does Aloft London Excel offer porter or bellman services for guest luggage assistance?
A: Aloft by Marriott London Excel does not offer porter or bellman services for guest luggage assistance.
Q: Does Aloft London Excel offer room and suite access through an interior or exterior corridor?
A: Room and Suites Access is through the Interior Corridor.
Q: Does Aloft London Excel offer safety chains or latches on guest doors?
A: Yes, Aloft London Excel offers safety chains and/or latches on guest doors.
Q: Does Aloft London Excel offer secondary locks on room windows?
A: Yes, Aloft London Excel offers secondary locks on room windows.
Q: Does Aloft London Excel participate in any green programs?
A: Yes, Aloft by Marriott London Excel participates in green programs. The hotel is Green Key Certified and implements environmental practices such as guest room recycling.
Q: Does Aloft London Excel provide electronic room keys for guests?
A: Yes, Aloft London Excel provides electronic room keys for guests.
Q: Does Aloft London Excel provide meeting space for guests?
A: Yes, Aloft London Excel provides meeting spaces for guests. They have 11 event rooms with a total event space of 229 sq mt and a capacity of up to 100 people in the largest space. These meeting rooms are equipped with free and fast Wi-Fi, Apple TV, Click-Share, and HDMI Connections.
Q: Does Aloft London Excel provide transportation arrangements?
A: Aloft by Marriott London Excel does not have an airport shuttle. However, private car services are available on request for alternate airport transportation. The fee for a private car service to London City Airport is £10.00 (one way). Private car services are also available for other airports, with fees of £115.00 and £70.00 (one way) respectively, depending on the airport.
Q: Does the Aloft London Excel have guest evacuation plans in case of an emergency?
A: The Aloft London Excel has guest evacuation plans in place for emergencies.
Q: Does the Aloft London Excel, have roll-in shower available?
A: Yes, Aloft by Marriott London Excel offers accessible rooms with roll-in showers.
Q: Does the health club facilities (pool/gym) at Aloft London Excel require a key for entry?
A: Yes, the re:charge(SM) fitness center and splash indoor pool at Aloft London Excel require keycard entry for access 24 hours a day.
Q: Has Aloft London Excel received any official cleanliness or sanitation certification?
A: Aloft London Excel has not received any official cleanliness or sanitation certification, based on the information provided.
Q: How can I modify or cancel my reservation at Aloft London Excel?
A: To modify or cancel your reservation, please note that our cancellation policy requires 24 hours' notice. You may contact the hotel directly at +44 20 7290 7450 or via email at fd.aloftlondonexcel@alofthotels.com.
Q: How do I get in touch with Aloft London Excel?
A: You can get in touch with Aloft London Excel by phone at +44 20-32030700 or by email at dm.aloftlondonexcel@alofthotels.com.
Q: How many floors does Aloft London Excel have?
A: Aloft London Excel has 8 floors.
Q: How many rooms are at Aloft London Excel?
A: Aloft London Excel has 252 rooms.
Q: How many suites are at Aloft London Excel?
A: Aloft London Excel has 12 suites.
Q: How often does housekeeping come at Aloft London Excel?
A: Housekeeping services are provided daily at Aloft London Excel.
Q: Is a check-in kiosk available at Aloft London Excel?
A: A check-in kiosk is not available at Aloft London Excel.
Q: Is a credit card required to secure my rate at Aloft London Excel?
A: Yes, a credit card is required to secure your rate at Aloft London Excel.
Q: Is a safe deposit box available at Aloft London Excel?
A: A safe deposit box is not available at Aloft London Excel.
Q: Is a voltage converter available at Aloft London Excel?
A: Aloft London Excel does not have voltage converters available.
Q: Is Aloft London Excel certified by a globally recognized sustainable certification program?
A: Yes, Aloft London Excel is Green Key Certified, which is a globally recognized sustainable certification program.
Q: Is Aloft London Excel considered a resort property?
A: Aloft London Excel is not considered a resort property. It is described as a hotel.
Q: Is Aloft London Excel located in the Northern or Southern Hemisphere?
A: Aloft London Excel is located in London, England, United Kingdom, which is in the Northern Hemisphere.
Q: Is an adjustable-height hand-held shower wand available at Aloft London Excel?
A: Yes, an adjustable-height hand-held shower wand is available at Aloft London Excel.
Q: Is an electrical adapter available at Aloft London Excel?
A: Electrical adapters are not available at Aloft London Excel.
Q: Is contactless payment available during check-in or check-out at Aloft London Excel?
A: Yes, Aloft by Marriott London Excel accepts contactless mobile payments.
Q: Is Diners Club accepted at Aloft London Excel?
A: Yes, Diners Club is an accepted credit card at Aloft London Excel.
Q: Is direct billing available at Aloft London Excel?
A: Direct billing is not available.
Q: Is Discover Card accepted at Aloft London Excel?
A: Discover Card is not accepted at Aloft London Excel.
Q: Is express check-in available at Aloft London Excel?
A: Express check-in is not available at Aloft London Excel.
Q: Is express check-out available at Aloft London Excel?
A: Aloft by Marriott London Excel does not offer express check-out.
Q: Is grocery shopping service available at Aloft London Excel?
A: Aloft London Excel does not offer a grocery shopping service. However, the hotel does have Re:Fuel, a 24/7 grab-and-go pantry for snacks, sips, and light bites, and a convenience store on-site.
Q: Is group pricing available online at Aloft London Excel?
A: Group pricing is not available online. For group bookings or room blocks, please contact the hotel directly to start planning your event.
Q: Is smoking allowed at Aloft London Excel?
A: Aloft London Excel is a smoke-free property.
Q: Is the Aloft London Excel a "conversion", "Adaptive re-use" or "New build"?
A: The Aloft London Excel is a new build, having been built in 2011.
Q: Is the free internet access at Aloft London Excel secure for online banking or transactions?
A: Hotel Wi-Fi (including Aloft London Excel’s free network) should be considered insecure for online banking or transactions. If you must use it, use a reputable VPN, verify that the site uses HTTPS, and enable multi-factor authentication on your accounts. Whenever possible, prefer your phone’s cellular data or a personal hotspot and avoid performing sensitive financial transactions on the hotel’s network.
Q: Is the free internet at Aloft London Excel limited to certain hours or available 24/7?
A: Yes, you can always stay connected with our free high-speed internet access, as it is available throughout the hotel. Marriott Bonvoy members receive complimentary in-room Internet access when they book direct.
Q: Is the free internet speed at Aloft London Excel suitable for video streaming and work?
A: Yes, Aloft London Excel offers free high-speed internet access and fast Wi-Fi throughout the hotel.
Q: Is the front desk open 24 hours at Aloft London Excel?
A: Yes, Aloft by Marriott London Excel has a 24-hour Front Desk.
Q: Is there 24-hour security staff on-site at Aloft London Excel?
A: Aloft London Excel does not have 24-hour security staff on-site.
Q: Is there a convenience or sundry store at Aloft London Excel?
A: Yes, Aloft London Excel has a convenience store on-site. It is called Re:Fuel and is a 24/7 grab-and-go pantry offering snacks, sips, and light bites.
Q: Is there a florist available on-site or nearby at Aloft London Excel?
A: There is a florist available nearby Aloft London Excel.
Q: Is there a hairdresser at Aloft London Excel?
A: Aloft by Marriott London Excel does not have a hairdresser on-site.
Q: Is there a nightly refresh service available at Aloft London Excel?
A: A nightly refresh service is not available at Aloft London Excel. Daily housekeeping is provided.
Q: Is there an accessible main entrance to the Aloft London Excel?
A: Yes, the main entrance to the Aloft London Excel is accessible.
Q: Is there an accessible route to guest room at Aloft London Excel?
A: Yes, there is an accessible route to guest rooms and suites through the interior corridor at Aloft by Marriott London Excel.
Q: Is there an ice machine at Aloft London Excel?
A: An ice machine is not available at Aloft London Excel.
Q: Is there public transportation near Aloft London Excel?
A: Yes, there are several public transportation options near Aloft London Excel. The hotel is a 10-minute walk from the Elizabeth Line and one stop on the DLR from Prince Regent station, which can take you to Central London in as little as 20 minutes. The DLR also provides links to Stratford and Canary Wharf (Jubilee Underground line). Additionally, the hotel is near Custom House Elizabeth Line Station, and train stations such as Waterloo Rail Station, King's Cross Rail Station, and Paddington Rail Station are accessible. A bus station, Victoria Coach Station, is also nearby.
Q: Is wake-up call service available at Aloft London Excel?
A: Yes, wake-up call service is available at Aloft by Marriott London Excel.
Q: What amenities are complimentary at Aloft London Excel?
A: Aloft London Excel offers the following complimentary amenities: * re:charge(SM) gym * splash indoor pool * Complimentary Wi-Fi (free for Marriott Bonvoy Members)
Q: What are Aloft London Excel security procedures?
A: Aloft London Excel prioritizes guest security, with rooms and suites featuring electronic room keys, deadbolts, lowered deadbolts, night guards, viewports, safety chains/latches on guest doors, and secondary locks on room windows.
Q: What are the extra person charges at Aloft London Excel?
A: An extra person fee applies at age 12 and above. Children stay free.
Q: What enhanced hygiene or cleanliness protocols are in place at Aloft London Excel?
A: Aloft London Excel implements several enhanced hygiene and cleanliness protocols including daily full housekeeping service with complimentary additional cleaning services, specific disinfection of TV remotes, and collection of hazardous materials in waste bins. The property uses disinfecting electrostatic spray and maintains hand sanitizer stations throughout. Staff receive communication reminders about hygiene practices. Masks are required, and complimentary masks, latex-free gloves, and wipes are available upon request. Physical barriers, social distancing elements, floor markers, and signage are in place to support health and safety. The hotel sanitizes key cards after use and provides wrapped coffee condiments to ensure cleanliness.
Q: What is Aloft London Excel's policy on lost and found items?
A: If you have lost an item at Aloft London Excel, contact the hotel/front desk as soon as possible. Phone: +44 20 3203 0700.
Q: What is the cancellation policy at Aloft London Excel?
A: The cancellation policy at Aloft London Excel is 24 Hours.
Q: What is the deposit required to book a room at Aloft London Excel?
A: A credit card deposit of £50 is required to book a room at Aloft London Excel.
Q: What is the early departure charge at Aloft London Excel?
A: The early departure charge at Aloft London Excel is equal to one night's room and tax.
Q: What is the guest services phone number at Aloft London Excel?
A: You can reach guest services by phone at 020 3203 0700.
Q: What is the latitude (in degrees) of Aloft London Excel?
A: The latitude of Aloft London Excel is approximately 51.507 degrees.
Q: What is the longitude (in degrees) of Aloft London Excel?
A: The longitude of Aloft London Excel is approximately 0.039 degrees West.
Q: What is the main phone area code at Aloft London Excel?
A: The main phone area code for Aloft London Excel is 020.
Q: What is the maximum guest room occupancy at Aloft London Excel?
A: The largest occupancy room at Aloft by Marriott London Excel is the Family Room 2 Double Beds, which has a maximum occupancy of 4 guests.
Q: What is the minimum age required for check-in at Aloft London Excel?
A: The minimum age required for check-in at Aloft London Excel is 18.
Q: What is the policy on incidental charges at Aloft London Excel?
A: The policy on incidental charges at Aloft London Excel is that guests are responsible for any charges incurred during their stay. This includes charges related to pets, where guests are liable for any damage caused. Specific details about incidental charges beyond this are not provided.
Q: What is the procedure for after-hours check-in at Aloft London Excel?
A: Aloft London Excel has a 24-hour Front Desk, so you can check in at any time. The standard check-in time is 3:00 pm.
Q: What is the thread count of the bed linens provided at Aloft London Excel?
A: The thread count for the bed linens at Aloft London Excel is not publicly specified or is currently unknown.
Q: What is the website link for Aloft London Excel?
A: The website link for Aloft London Excel is https://www.marriott.com/en-us/hotels/lonal-aloft-london-excel/rooms/.
Q: What is the wifi bandwidth at Aloft London Excel?
A: We offer free high-speed internet access and fast Wi-Fi for our guests.
Q: What languages are spoken by the staff at Aloft London Excel?
A: The staff at Aloft London Excel speak English, French, Spanish, German, and Russian.
Q: When did Aloft London Excel open?
A: Aloft London Excel opened in 2011 in London, England.
Q: When is check-in at Aloft London Excel?
A: Check-in at Aloft London Excel is at 3:00 pm.
Q: When is check-out at Aloft London Excel?
A: Check-out at Aloft London Excel is at 12:00 pm.
Q: When was Aloft London Excel built?
A: Aloft London Excel was built in 2011.
Q: Which amenities does Aloft London Excel offer?
A: Aloft London Excel offers the following amenities: * Sustainability * 3 On-Site Restaurants (Docksider, Forge Excel London, Re:Fuel) * Convenience Store * Indoor Pool (splash indoor pool) * 1 On-Site Bar * Business Center * Meeting Space * Fitness Center (re:charge(SM) gym) * On-Site Laundry * Complimentary Wi-Fi (Free for Marriott Bonvoy Members) * Mobile Key * Guest Room Entertainment * Room Service * Wake-Up Calls * Service Request * Housekeeping (Daily) * On-site parking (Daily: £20.00) * Pets Welcome (Free if pet is below 40lbs, Maximum 1 pet per room, Max weight 18.1kgs) * 24-hour Front Desk * Elevators * Languages spoken by staff: English, French, Spanish, German, Russian * Accessible Hotel Features (Accessible on-site parking, Van Accessible on-site parking, Accessible Entrance to On-Site Pool, Business Center, Fitness Center, Main Entrance, Meeting Spaces, On-Site Restaurants, Room and Suites Access through the Interior Corridor) * Guest Room Accessibility (Accessible Vanities, Adjustable Height Hand-Held Shower Wand, Alarm Clock Telephone Ringers, Bathtub Grab Rails, Closed Caption TV, Deadbolts on Guest Room and Suites Doors, Electronic Room Key, Guest Room and Suites Doors Self-Closing, Hearing Accessible Rooms and/or Kits, Lever Handles on Guest Room Doors, Lowered Deadbolts on Guest Room Doors, Lowered Electrical Outlets, Lowered Night Guards on Guest Room Doors, Lowered Viewports in Guest Room Doors, Mobility accessible rooms, Non-slip Grab Rails in the Bathroom, Roll-in Shower, Room Windows Open, Safety Chains and/or Latches on Guest Doors, Secondary Locks on Room Windows, TTY/TTD Compatible, Toilet Seat at Wheelchair Height - Toilet for Disabled, Viewports in Guest Room and Suites Doors) * Guest Room Recycling * In-room Wi-Fi * Desk in rooms * Coffee/tea makers in rooms * Hair dryers in rooms
Amenities (Room)
Q: Are bathrobes and slippers provided at Aloft London Excel?
A: Bathrobes and slippers are not available at Aloft London Excel.
Q: Are cribs available for guests staying at Aloft London Excel?
A: Cribs (infant cots/beds) are available upon request at Aloft London Excel, subject to availability.
Q: Are dishwashers available at Aloft London Excel?
A: Dishwashers are not available at Aloft London Excel.
Q: Are double vanities available in the bathrooms at Aloft London Excel?
A: Double vanities are not available in the bathrooms at Aloft London Excel.
Q: Are down/feather pillows available at Aloft London Excel?
A: Down/feather pillows are not available at Aloft London Excel.
Q: Are foam pillows available at Aloft London Excel?
A: Foam pillows are not available at Aloft London Excel.
Q: Are hair dryers available at Aloft London Excel?
A: Yes, rooms at Aloft by Marriott London Excel have hair dryers.
Q: Are luxury linen types available at Aloft London Excel?
A: Luxury linen types are not available at Aloft London Excel.
Q: Are pay-per-view movies available on the in-room TVs at Aloft London Excel?
A: Aloft London Excel does not offer pay-per-view movies on in-room TVs.
Q: Are pots, pans, and serving dishes available in rooms at Aloft London Excel?
A: Pots, pans, and serving dishes are not available in the rooms at Aloft London Excel.
Q: Are rollaway beds available at Aloft London Excel?
A: Some rooms at Aloft by Marriott London Excel permit rollaway beds. Please refer to room-specific information for policy and pricing details.
Q: Are shower-tub combinations available at Aloft London Excel?
A: Yes, mobility accessible rooms with tubs are available at Aloft London Excel.
Q: Are smart TVs available in the rooms at Aloft London Excel?
A: Smart TVs are not available in the rooms at Aloft London Excel.
Q: Are sofa beds available at Aloft London Excel?
A: Yes, sofa beds are available at Aloft London Excel in the Savvy Suite.
Q: Are speakerphones available at Aloft London Excel?
A: Speakerphones are not available at Aloft London Excel.
Q: Are the bathrooms counters at Aloft London Excel made of marble?
A: The bathroom counters at Aloft London Excel are not verified as marble. Available information indicates that the material is unknown from official sources; you should check the hotel's official website or contact the property directly. Additionally, consulting recent guest photos or reviews on platforms such as Booking.com, TripAdvisor, or Google Reviews may help you confirm the countertop material.
Q: Are the bathrooms equipped with walk-in showers or soaking tubs at Aloft London Excel?
A: Aloft rooms at Aloft London Excel feature walk-in showers. Accessible rooms offer options with roll-in showers or bathtubs with grab rails.
Q: Are the bathrooms shared or private at Aloft London Excel?
A: The bathrooms at Aloft London Excel are private, with rooms featuring amenities such as walk-in showers. Accessible rooms also offer options like tubs or roll-in showers.
Q: Are the bathtub and whirlpool separate at Aloft London Excel?
A: Rooms at Aloft London Excel do not have a hot tub.
Q: Are there smart room controls for lighting or temperature at Aloft London Excel?
A: Smart room controls for lighting or temperature are not available at Aloft London Excel.
Q: Are there USB charging ports available in the guest rooms at Aloft London Excel?
A: Aloft London Excel does not have USB charging ports available in the guest rooms.
Q: Can I control the temperature in my room at Aloft London Excel?
A: Yes, you can control the temperature in your room at Aloft London Excel as each room has individually controlled air conditioning.
Q: Do guest rooms at Aloft London Excel have a pantry area?
A: Guest rooms at Aloft London Excel do not have a pantry area. The hotel offers Re:Fuel, a 24/7 grab-and-go pantry for snacks, sips, and light bites.
Q: Do guest rooms at Aloft London Excel have a microwave?
A: Guest rooms at Aloft London Excel do not have a microwave.
Q: Do guest rooms at Aloft London Excel have a mini fridge?
A: No, rooms at Aloft by Marriott London Excel do not have a fridge.
Q: Do guest rooms at Aloft London Excel have a refrigerator with an ice maker?
A: No, rooms at Aloft by Marriott London Excel do not have a fridge.
Q: Do guest rooms at Aloft London Excel have a toaster oven?
A: No, guest rooms at Aloft London Excel do not have a toaster oven.
Q: Do guest rooms at Aloft London Excel have a water purification system for the room?
A: Guest rooms at Aloft London Excel do not have a water purification system.
Q: Do guest rooms at Aloft London Excel have conventional ovens?
A: Guest rooms at Aloft London Excel do not have conventional ovens.
Q: Do guest rooms at Aloft London Excel have dish cleaning supplies in the room?
A: Guest rooms at Aloft London Excel do not have dish cleaning supplies.
Q: Do guest rooms at Aloft London Excel have eating utensils?
A: Guest rooms at Aloft London Excel do not have eating utensils.
Q: Do guest rooms at Aloft London Excel have toasters?
A: Guest rooms at Aloft London Excel do not have toasters.
Q: Do guest rooms have tables and chairs at Aloft London Excel?
A: Yes, rooms at Aloft by Marriott London Excel have a desk for working.
Q: Do rooms at Aloft London Excel have a refrigerator?
A: No, rooms at Aloft by Marriott London Excel do not have a fridge.
Q: Do rooms have USB charging ports or modern outlets at Aloft London Excel?
A: No, rooms at Aloft London Excel do not have USB charging ports or modern outlets.
Q: Do rooms include blackout curtains at Aloft London Excel?
A: Rooms at Aloft London Excel do not include blackout curtains.
Q: Do the guest rooms at Aloft London Excel have phones with voicemail?
A: Aloft London Excel does not have phones with voicemail in the guest rooms.
Q: Do the guest rooms at Aloft London Excel have wifi?
A: Yes, guest rooms at Aloft by Marriott London Excel have in-room Wi-Fi available to hotel guests. Marriott Bonvoy members receive complimentary in-room Internet access when they book direct.
Q: Do the guest rooms have air-conditioning at Aloft London Excel?
A: Yes, the guest rooms at Aloft London Excel have air-conditioning.
Q: Do the rooms at Aloft London Excel come with an AM/FM clock radio?
A: The rooms at Aloft London Excel do not come with an AM/FM clock radio.
Q: Do the rooms at Aloft London Excel have alarm clocks?
A: Yes, rooms at Aloft by Marriott London Excel have alarm clock telephone ringers.
Q: Do the rooms at Aloft London Excel have desk chairs?
A: The rooms at Aloft London Excel include a work desk and a desk chair (a dedicated workspace).
Q: Do the rooms at Aloft London Excel have ergonomic chairs for working comfortably?
A: The rooms do not have ergonomic chairs.
Q: Do the rooms have coffee makers or espresso machines at Aloft London Excel?
A: Yes, some rooms at Aloft London Excel, specifically the Urban Rooms, are equipped with Nespresso coffee machines.
Q: Do the rooms include microwaves at Aloft London Excel?
A: No, the rooms at Aloft London Excel do not include microwaves.
Q: Does Aloft London Excel have a Hinoki tub?
A: Aloft London Excel does not have a Hinoki tub.
Q: Does Aloft London Excel have bathtubs with spray jets?
A: Aloft London Excel does not have bathtubs with spray jets.
Q: Does Aloft London Excel have ceiling fans?
A: Aloft London Excel does not have ceiling fans.
Q: Does Aloft London Excel have electrical outlets at desk level?
A: Yes, Aloft London Excel provides electric outlets at desk level in the guest rooms.
Q: Does Aloft London Excel have HD flat-panel TVs (32 inches or larger) in the rooms?
A: Yes, Aloft London Excel provides HD flat-panel TVs that are 32 inches or larger in all rooms.
Q: Does Aloft London Excel have oversized bathtubs?
A: Aloft London Excel does not typically feature oversized bathtubs; rooms generally provide showers, often described as walk-in or rainfall-style showers.
Q: Does Aloft London Excel have rooms with only bathtubs?
A: Aloft London Excel does not offer rooms with only bathtubs; guest rooms feature showers, commonly walk-in showers. Please contact the hotel directly or check the official booking pages for the most current room configurations.
Q: Does Aloft London Excel have separate tubs and showers?
A: No, the context indicates that Aloft rooms feature a walk-in shower. For accessible rooms, some offer tubs, while others offer roll-in showers. There is no mention of rooms having both separate tubs and showers.
Q: Does Aloft London Excel have walk-in wardrobes or closets?
A: Walk-in wardrobes or closets are not available at Aloft London Excel.
Q: Does Aloft London Excel offer a mini-bar for a fee?
A: Aloft by Marriott London Excel does not offer a mini-bar.
Q: Does Aloft London Excel offer a wet bar in the room?
A: Aloft London Excel does not offer a wet bar in the room.
Q: Does Aloft London Excel offer access to cable or streaming TV services?
A: Yes, Aloft by Marriott London Excel offers guest room entertainment.
Q: Does Aloft London Excel offer bottled water in the room as a complimentary service?
A: Aloft London Excel does not offer complimentary bottled water in the room.
Q: Does Aloft London Excel offer complimentary in-room coffee or tea?
A: Yes, rooms at Aloft by Marriott London Excel have a coffee/tea maker.
Q: Does Aloft London Excel offer in-room coffee/tea maker?
A: Yes, Aloft London Excel offers Nespresso coffee machines in the Urban Rooms.
Q: Does Aloft London Excel offer outdoor space in the rooms?
A: Aloft London Excel does not offer outdoor space in the rooms.
Q: Does Aloft London Excel offer shower-only bathrooms?
A: Yes, Aloft London Excel offers shower-only bathrooms. Some accessible rooms feature roll-in showers, and Aloft rooms include walk-in showers.
Q: Does Aloft London Excel provide a spare electrical outlet at the desk?
A: Yes, Aloft London Excel provides a spare electrical outlet at the desk in the rooms.
Q: Does Aloft London Excel provide an in-room safe?
A: Aloft London Excel does not provide an in-room safe.
Q: Does Aloft London Excel provide instant hot water?
A: Aloft London Excel does not provide instant hot water from a tap. However, rooms are equipped with coffee/tea makers, which can be used to heat water.
Q: Does Aloft London Excel provide laundry bags or hampers in the rooms?
A: Laundry bags or hampers are not available in the rooms at Aloft London Excel.
Q: Does Aloft London Excel provide slippers for guests?
A: Slippers are not listed as an amenity provided at Aloft London Excel.
Q: Does Aloft London Excel provide weight scales?
A: Aloft London Excel does not provide weight scales.
Q: How many closets are available in the rooms at Aloft London Excel?
A: Each guest room at Aloft London Excel has one closet (one wardrobe/closet) available.
Q: How many telephones are found in the rooms at Aloft London Excel?
A: Each guest room at Aloft London Excel is equipped with 1 telephone (phone) as a standard room amenity.
Q: Is a bathrobe provided at Aloft London Excel?
A: A bathrobe is not listed as an amenity provided at Aloft London Excel.
Q: Is a down/featherbed available at Aloft London Excel?
A: Aloft London Excel does not offer down/featherbeds.
Q: Is a pillow-top mattress available at Aloft London Excel?
A: A pillow-top mattress is not available at Aloft London Excel. Our rooms feature an ultra-comfortable signature bed.
Q: Is a portable play yard-type crib available at Aloft London Excel?
A: A portable play yard-type crib is not available at Aloft London Excel.
Q: Is a stove available in rooms at Aloft London Excel?
A: A stove is not available in the rooms at Aloft London Excel.
Q: Is a trouser or pant press available at Aloft London Excel?
A: Aloft by Marriott London Excel does not have a trouser or pant press available.
Q: Is a washer/dryer available in guest rooms at Aloft London Excel?
A: No, a washer/dryer is not available in guest rooms at Aloft London Excel. However, the hotel does offer on-site laundry facilities.
Q: Is air-conditioning individually controlled in the room at Aloft London Excel?
A: Yes, air conditioning is individually controlled in the rooms at Aloft London Excel.
Q: Is an in-room printer available at Aloft London Excel?
A: An in-room printer is not available at Aloft London Excel.
Q: Is an iron and ironing board available in the guest rooms at Aloft London Excel?
A: An iron and ironing board are not available in the guest rooms at Aloft London Excel.
Q: Is dishware available in rooms at Aloft London Excel?
A: Dishware is not available in the rooms at Aloft London Excel.
Q: Is in-room fax available at Aloft London Excel?
A: In-room fax is not available at Aloft London Excel.
Q: Is there a bidet at Aloft London Excel?
A: Aloft London Excel does not have bidets.
Q: Is there a fireplace in the rooms at Aloft London Excel?
A: There is no fireplace in the rooms at Aloft London Excel.
Q: Is there a laundry basket or clothes hamper at Aloft London Excel?
A: A laundry basket or clothes hamper is not available at Aloft London Excel.
Q: Is there a lighted makeup mirror in the rooms at Aloft London Excel?
A: Aloft London Excel does not have lighted makeup mirrors in the rooms.
Q: Is there a minibar in the room at Aloft London Excel?
A: A minibar is not available in the rooms at Aloft London Excel.
Q: Is there a phone in the bathroom at Aloft London Excel?
A: Aloft London Excel does not have phones in the bathroom.
Q: Is there a separate closet in the rooms at Aloft London Excel?
A: A separate closet is not available in the rooms at Aloft London Excel.
Q: Is there a TV casting option like Chromecast or AirPlay at Aloft London Excel?
A: Aloft by Marriott London Excel does not have a TV casting option like Chromecast or AirPlay.
Q: Is there a whirlpool or hottub available in the guest rooms at Aloft London Excel?
A: There is no whirlpool or hot tub available in the guest rooms at Aloft London Excel.
Q: Is there high-speed internet in the rooms at Aloft London Excel?
A: Yes, Aloft London Excel offers fast and free high-speed Wi-Fi in the rooms for hotel guests. Marriott Bonvoy members receive complimentary in-room internet access when they book direct.
Q: What bathroom amenities are included at Aloft London Excel?
A: Rooms at Aloft London Excel feature walk-in showers and custom amenities.
Q: What brand of bathroom toiletries provided at Aloft London Excel?
A: The bathroom toiletries brand provided at Aloft London Excel is Bliss.
Q: What is the electric voltage in rooms at Aloft London Excel?
A: The electric voltage in rooms at Aloft London Excel is 220/240V.
Q: What is the fee for a crib at Aloft London Excel?
A: Cribs are not available at Aloft London Excel.
Digital Check-in
Q: Can I check in digitally at Aloft London Excel before arriving at the hotel?
A: Yes, you can check in digitally at Aloft London Excel before arriving at the hotel using the Mobile Key feature available for Marriott Bonvoy members.
Q: Can I check in digitally for multiple rooms at Aloft London Excel?
A: Since Aloft London Excel is a Marriott Bonvoy property, digital check-in and Mobile Key usage are handled through the Marriott Bonvoy app. If you booked each room under a separate reservation number under your Marriott Bonvoy account, you can perform mobile check-in for both through the app; you can request a Mobile Key for your primary room and use the app's Share Key feature to send a digital key for the secondary room to an adult guest staying in that room, provided they are added as a registered guest on the booking, have their own Marriott Bonvoy account, and use the Bonvoy app. If all rooms are booked under one single reservation confirmation number, the Marriott Bonvoy app will generally only permit mobile check-in and a Mobile Key for one primary room; you can check in digitally for the main room, but you will need to stop by the front desk upon arrival to verify IDs, provide payment details for the additional rooms, and pick up physical key cards (or assign room keys) for the remaining rooms. Under UK regulations, hotel front desk staff must verify physical identification (such as a passport or photo ID) for guests—especially foreign travelers—checking in, so even if you check in digitally via the app, you may still be asked to show ID or present the physical payment card at the front desk upon arrival before keys/access to all rooms are fully activated.
Q: Can I share my digital key with other guests at Aloft London Excel?
A: Digital key is not enabled at Aloft London Excel, so it is not possible to share a digital key with other guests.
Q: Can I use a digital key to access hotel amenities at Aloft London Excel?
A: No, digital key access is not enabled at Aloft London Excel.
Q: Can I use my mobile phone for digital check-in at Aloft London Excel?
A: Yes, you can use your mobile phone for digital check-in at Aloft London Excel through the Mobile Key feature.
Q: Does Aloft London Excel offer digital key access?
A: Yes, Aloft by Marriott London Excel offers mobile key access.
Q: Does Aloft London Excel require an app for digital check-in?
A: Aloft London Excel offers a Mobile Key feature, which can be accessed through the Marriott Bonvoy™ App to unlock your stay.
Q: How can I complete digital check-in at Aloft London Excel?
A: To complete digital check-in at Aloft London Excel, you can use the mobile key feature available to guests. This allows you to check in conveniently through your mobile device. Additionally, signing up for Marriott Bonvoy during your booking process enables access to this digital check-in option.
Q: How can I use a digital key at Aloft London Excel?
A: At Aloft London Excel, you can use a mobile key as part of the hotel's digital key service. This allows you to access your room using your smartphone, providing a convenient and contactless way to check in and enter your room. The mobile key feature is available to guests and can be managed through the Marriott Bonvoy app when you book your stay or after check-in.
Q: How do I troubleshoot issues with my digital key at Aloft London Excel?
A: If you are experiencing issues with your digital key, please contact the hotel directly at +44 20-32030700 for assistance.
Q: How long is my digital key valid after check-out at Aloft London Excel?
A: The digital key at Aloft London Excel remains valid until 11:59 pm on the day of check-out.
Q: Is a physical key card still available if I use a digital key at Aloft London Excel?
A: Digital keys are not enabled at Aloft London Excel. Guests will be provided with electronic room keys for access.
Q: Is an internet connection required to use a digital key at Aloft London Excel?
A: Yes, an internet connection is required to use a digital key at Aloft London Excel, as the hotel offers a mobile key feature which typically relies on internet connectivity for activation and use.
Q: Is there a digital key option available after checking in online at Aloft London Excel?
A: Yes, Aloft by Marriott London Excel offers a Mobile Key option.
Q: What app do I need to access the digital key for Aloft London Excel?
A: You can unlock your stay with the Marriott Bonvoy™ App, which includes the Mobile Key feature.
Q: What documents or information do I need for digital check-in at Aloft London Excel?
A: For digital check-in at Aloft London Excel, mobile check-in is available; however, web check-in and digital key services are not enabled. Guests who are not citizens of the country must present a passport or photo ID at check-in. Additionally, a credit card is required to guarantee the reservation, with a £50 deposit hold applied at 4 PM.
Q: What time is digital check-in at Aloft London Excel?
A: Digital check-in at Aloft London Excel begins at 3:00 pm.
Parking
Q: Are electric car charging stations available at Aloft London Excel?
A: No, Aloft by Marriott London Excel does not have electric vehicle charging stations.
Q: Are the EV charging stations at Aloft London Excel available 24/7?
A: Aloft by Marriott London Excel does not have electric vehicle charging stations.
Q: Are the EV charging stations at Aloft London Excel compatible with Tesla vehicles?
A: Aloft by Marriott London Excel does not have electric vehicle charging stations.
Q: Are there any restrictions or time limits for free parking at Aloft London Excel?
A: Aloft by Marriott London Excel does not offer free parking. On-site self-parking is available for a daily fee of £20.00 for hotel guests. For non-hotel guests, parking is £20 for up to 8 hours and £30 for up to 24 hours.
Q: Do I need to reserve a parking spot in advance at Aloft London Excel?
A: You do not need to reserve a parking spot in advance at Aloft London Excel; on-site parking is operated on a first-come, first-served basis and availability is not guaranteed.
Q: Do I need to reserve an EV charging spot at Aloft London Excel?
A: Aloft by Marriott London Excel does not have electric vehicle charging stations.
Q: Does Aloft London Excel have a gated entrance for guest self-parking?
A: Aloft London Excel does not have a gated entrance for guest self-parking.
Q: Does Aloft London Excel have van-accessible parking in the self-parking facility?
A: Yes, Aloft by Marriott London Excel has van-accessible on-site parking.
Q: Does Aloft London Excel offer free parking for guests?
A: Aloft by Marriott London Excel does not offer free parking for guests. On-site self-parking is available for a daily fee of £20.00.
Q: Does Aloft London Excel offer motorcycle parking?
A: Aloft by Marriott London Excel does not offer motorcycle parking.
Q: Does Aloft London Excel offer off-site parking?
A: Aloft London Excel does not offer off-site parking. On-site self-parking is available for £20.00 per day.
Q: Does Aloft London Excel offer on-site accessible, self-parking?
A: Yes, Aloft by Marriott London Excel offers accessible on-site self-parking. The daily self-parking fee is £20.00.
Q: Does Aloft London Excel offer on-site parking?
A: Yes, Aloft London Excel offers on-site self-parking. The daily self-parking fee is £20.00 per day. Accessible and van accessible on-site parking are also available.
Q: Does Aloft London Excel offer secure or covered parking?
A: Aloft London Excel offers on-site parking with self-parking in/out privileges and van-accessible parking. The parking area is patrolled and has gate access, with exterior doors requiring key access at night, providing a secure parking environment. However, there is no specific mention of covered parking.
Q: Does Aloft London Excel provide free parking for guests with electric vehicles?
A: Aloft by Marriott London Excel does not have electric vehicle charging stations. On-site self-parking is available for a daily fee of £20.00.
Q: Does Aloft London Excel provide long-term parking?
A: Yes, Aloft by Marriott London Excel offers a "Park Here, Fly There Package" which includes up to 15 free days of car parking when you book a night at the hotel. On-site self-parking is also available for £20.00 per day.
Q: Does the Aloft London Excel offer RV parking?
A: Aloft by Marriott London Excel does not offer RV parking.
Q: How many EV charging stations does Aloft London Excel have?
A: Aloft by Marriott London Excel does not have electric vehicle charging stations.
Q: How many parking spaces are available at Aloft London Excel?
A: Parking is not available.
Q: Is free parking available for guests staying at Aloft London Excel during peak seasons or holidays?
A: No, free parking is not available for guests staying at Aloft London Excel. On-site self-parking is available for a daily fee of £20.00.
Q: Is parking available for oversized vehicles at Aloft London Excel?
A: Yes, Aloft London Excel offers van accessible on-site parking.
Q: Is the free parking at Aloft London Excel valet or self-parking?
A: Aloft London Excel offers on-site self-parking for a daily fee of £20.00. Free parking is not available.
Q: Is there a fee for using EV charging stations at Aloft London Excel?
A: Aloft by Marriott London Excel does not have electric vehicle charging stations.
Q: Is there a garage height limit at Aloft London Excel?
A: Aloft London Excel has a garage height limit of 1.9 metres.
Q: Is there a limit on the number of vehicles that can park for free at Aloft London Excel?
A: Aloft London Excel does not offer free parking. On-site self-parking is available for a daily fee of £20.00.
Q: Is there a parking garage or lot near Aloft London Excel?
A: Yes, Aloft London Excel offers on-site self-parking for guests. The daily fee for hotel guests is £20.00. For non-hotel guests, parking is £20 for up to 8 hours and £30 for up to 24 hours.
Q: Is valet parking available at Aloft London Excel?
A: Valet parking is not available at Aloft London Excel. On-site self-parking is available for £20.00 per day.
Q: What are the charges for parking at Aloft London Excel?
A: On-site self-parking at Aloft London Excel is £20.00 per day for hotel guests. For non-hotel guests, the charge is £20 for up to 8 hours and £30 for up to 24 hours.
Q: What is the charge for off-site parking at the Aloft London Excel?
A: Off-site parking is not available at the Aloft London Excel. The hotel offers on-site parking for £20.00 per day.
Q: What is the charge for on-site parking at the Aloft London Excel?
A: On-site parking at the Aloft London Excel is £20.00 per day.
Q: What is the charging speed of the EV stations at Aloft London Excel?
A: Aloft by Marriott London Excel does not have electric vehicle charging stations.
Q: What types of EV chargers are available at Aloft London Excel?
A: Aloft by Marriott London Excel does not have electric vehicle charging stations.
Rooms
Q: Are the bathrooms separate from the bedroom with a door at Aloft London Excel?
A: Yes, the bathrooms at Aloft London Excel are separate from the bedrooms and feature walk-in showers or roll-in showers in accessible rooms, indicating they have their own enclosed space with a door.
Q: Are the bathrooms wheelchair accessible at Aloft London Excel?
A: Yes, the bathrooms at Aloft London Excel are wheelchair accessible. They feature accessible vanities, roll-in showers, toilet seats at wheelchair height, and grab rails in the bathroom.
Q: Are the bathtubs large enough for soaking at Aloft London Excel?
A: Aloft London Excel does not typically offer soaking bathtubs in standard rooms; bathrooms are generally fitted with showers, often described as walk-in or rainfall-style showers.
Q: Are the tubs freestanding or built-in at Aloft London Excel?
A: At Aloft London Excel, guest rooms and suites do not have bathtubs (neither freestanding nor built-in). The bathrooms feature walk-in shower stalls as standard across the room types.
Q: Are there accessible tubs or bathing options at Aloft London Excel?
A: Yes, Aloft London Excel offers mobility accessible rooms with tubs. These rooms also feature bathtub grab rails.
Q: Are there ADA-accessible rooms available at Aloft London Excel?
A: Yes, Aloft London Excel has accessible rooms available. The hotel offers mobility accessible rooms with tubs and roll-in showers, as well as hearing accessible rooms with visual alarms and notification devices for door and phone. You can select an accessible room during the booking process.
Q: Are there family rooms with multiple sleeping areas at Aloft London Excel?
A: Yes, Aloft by Marriott London Excel offers Family Rooms with 2 Double Beds, designed with space and comfort for the whole family.
Q: Are there full-length mirrors in the rooms at Aloft London Excel?
A: Full-length mirrors are not available in the rooms at Aloft London Excel.
Q: Are there grab bars installed in the bathrooms at Aloft London Excel?
A: Yes, grab bars are installed in the bathrooms at Aloft London Excel. Specifically, accessible rooms feature both bathtub grab rails and non-slip grab rails in the bathroom.
Q: Are there kitchenettes or small kitchen areas in the rooms at Aloft London Excel?
A: No, kitchenettes or small kitchen areas are not available in the rooms at Aloft London Excel.
Q: Are there loft-style rooms with multiple levels at Aloft London Excel?
A: Rooms with multiple levels are not available at Aloft London Excel. The hotel features loft-inspired design.
Q: Are there lowered sinks or accessible vanities at Aloft London Excel?
A: Yes, Aloft London Excel offers accessible vanities in its guest rooms.
Q: Are there luggage racks or storage benches in the rooms at Aloft London Excel?
A: Luggage racks or storage benches are not available in the rooms at Aloft London Excel.
Q: Are there rain showers in the bathrooms at Aloft London Excel?
A: Rain showers are not available in the bathrooms at Aloft London Excel. The rooms feature walk-in showers.
Q: Are there rooms designed specifically for groups or families at Aloft London Excel?
A: Yes, Aloft by Marriott London Excel offers Family Rooms designed with space and comfort for the whole family. The Family Room 2 Double Beds is a guest room with 2 Double beds and has a maximum occupancy of 4.
Q: Are there rooms with adjustable beds at Aloft London Excel?
A: Adjustable beds are not available at Aloft London Excel.
Q: Are there rooms with bunk beds or extra sleeping spaces at Aloft London Excel?
A: Some rooms at Aloft London Excel offer extra sleeping spaces. The Savvy Suite includes a sofa bed, and some rooms permit rollaway beds.
Q: Are there rooms with corner windows or wraparound views at Aloft London Excel?
A: Rooms with corner windows or wraparound views are not available at Aloft London Excel.
Q: Are there rooms with large panoramic windows at Aloft London Excel?
A: Aloft London Excel features rooms with large panoramic, floor-to-ceiling, or wall-length windows, many of which offer stunning views of the Royal Docks and the London skyline. If you would like to reserve one of these rooms, please request a dockside view or a room with panoramic windows when booking or checking in, or feel free to contact the hotel directly.
Q: Are there rooms with skylights or extra natural light at Aloft London Excel?
A: Rooms with skylights or extra natural light are not available at Aloft London Excel.
Q: Are there rooms with wider doorways for accessibility at Aloft London Excel?
A: Yes, the rooms at Aloft London Excel include accessibility features such as guest room and suite doors with lever handles, lowered deadbolts, lowered night guards, lowered viewports, and safety chains or latches, which indicate accommodations for easier access. These features suggest that the doorways are designed to be accessible, supporting wider or more accessible entry for guests with mobility needs.
Q: Are there separate dressing areas in the room at Aloft London Excel?
A: Separate dressing areas are not available in the rooms at Aloft London Excel.
Q: Are there separate vanity or makeup areas at Aloft London Excel?
A: Separate vanity or makeup areas are not available at Aloft London Excel.
Q: Are there step-free showers available at Aloft London Excel?
A: Yes, Aloft London Excel offers accessible rooms with roll-in showers.
Q: Are there studio-style open rooms or traditional layouts at Aloft London Excel?
A: Aloft London Excel features loft-inspired modern design in its rooms.
Q: Are there suites with separate bedrooms and living rooms at Aloft London Excel?
A: Yes, Aloft London Excel offers Savvy Suites, which are 1 Bedroom Executive Suites with a King bed and a sofa bed, indicating a separate bedroom and living area.
Q: Are there walk-in showers in the bathrooms at Aloft London Excel?
A: Yes, Aloft rooms at Aloft London Excel feature walk-in showers. Additionally, accessible rooms offer roll-in showers.
Q: Do the accessible rooms have roll-in showers at Aloft London Excel?
A: Yes, accessible rooms at Aloft by Marriott London Excel offer roll-in showers.
Q: Do the bathrooms have doors that fully close at Aloft London Excel?
A: Yes, the bathrooms at Aloft London Excel have doors that fully close.
Q: Do the bathrooms have glass walls or fully private walls at Aloft London Excel?
A: The bathrooms at Aloft London Excel feature walk-in showers, but there is no indication that they have glass walls. The descriptions and photos suggest that the bathrooms have fully private walls rather than glass walls.
Q: Do the bathrooms have separate toilet rooms at Aloft London Excel?
A: Separate toilet rooms are not available at Aloft London Excel.
Q: Do the rooms have balconies or private terraces at Aloft London Excel?
A: Rooms at Aloft London Excel do not have balconies or private terraces.
Q: Do the rooms have built-in wardrobes at Aloft London Excel?
A: Yes, the rooms at Aloft London Excel include built-in wardrobes, as indicated by the presence of robes and slippers shown in the room descriptions and photos.
Q: Do the rooms have entryways or foyers at Aloft London Excel?
A: The rooms at Aloft London Excel do not have entryways or foyers.
Q: Do the rooms have floor-to-ceiling windows at Aloft London Excel?
A: The rooms at Aloft London Excel do not have floor-to-ceiling windows.
Q: Do the rooms have Juliet balconies at Aloft London Excel?
A: The rooms at Aloft London Excel do not have Juliet balconies.
Q: Do the rooms have oceanfront or direct-view balconies at Aloft London Excel?
A: The rooms at Aloft London Excel do not have oceanfront or direct-view balconies.
Q: Do the rooms have partition walls or sliding doors between spaces at Aloft London Excel?
A: The Savvy Suite, a 1 Bedroom Executive Suite, includes a partition wall separating the bedroom from the living area. Other room types do not have partition walls or sliding doors.
Q: Do the rooms have separate living areas at Aloft London Excel?
A: Some rooms at Aloft London Excel have separate living areas. For example, the Savvy Suite is described as a 1 Bedroom Executive Suite with a sofa bed.
Q: How do I book a Aloft Room, Guest room, 1 King (room) at the Aloft London Excel?
A: To book Aloft Room, Guest room, 1 King at Aloft London Excel, you can follow these steps: 1. Go to the https://www.marriott.com/en-us/hotels/lonal-aloft-london-excel/overview/ 2. Enter your check-in and check-out dates and the number of guests. 3. Click on the View Rates button. 3. Select the Aloft Room, Guest room, 1 King. 4. Select the rate you want and complete the reservation.
Q: How do I book a Family Room 2 Double Beds, Guest room, 2 Double (room) at the Aloft London Excel?
A: To book Family Room 2 Double Beds, Guest room, 2 Double at Aloft London Excel, you can follow these steps: 1. Go to the https://www.marriott.com/en-us/hotels/lonal-aloft-london-excel/overview/ 2. Enter your check-in and check-out dates and the number of guests. 3. Click on the View Rates button. 3. Select the Family Room 2 Double Beds, Guest room, 2 Double. 4. Select the rate you want and complete the reservation.
Q: How do I book a Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed (room) at the Aloft London Excel?
A: To book Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed at Aloft London Excel, you can follow these steps: 1. Go to the https://www.marriott.com/en-us/hotels/lonal-aloft-london-excel/overview/ 2. Enter your check-in and check-out dates and the number of guests. 3. Click on the View Rates button. 3. Select the Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed. 4. Select the rate you want and complete the reservation.
Q: How do I book a Urban Room, Guest room, 1 King (room) at the Aloft London Excel?
A: To book Urban Room, Guest room, 1 King at Aloft London Excel, you can follow these steps: 1. Go to the https://www.marriott.com/en-us/hotels/lonal-aloft-london-excel/overview/ 2. Enter your check-in and check-out dates and the number of guests. 3. Click on the View Rates button. 3. Select the Urban Room, Guest room, 1 King. 4. Select the rate you want and complete the reservation.
Q: How many room types does Aloft London Excel have?
A: Aloft London Excel have 4 distinct room/suite types: * Aloft Room, Guest room, 1 King * Family Room 2 Double Beds, Guest room, 2 Double * Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed * Urban Room, Guest room, 1 King
Q: What amenities does the Aloft Room, Guest room, 1 King have at Aloft London Excel?
A: The Aloft Room, Guest room, 1 King at Aloft London Excel features wireless internet, which is complimentary, and a coffee/tea maker.
Q: What amenities does the Family Room 2 Double Beds, Guest room, 2 Double have at Aloft London Excel?
A: The Family Room 2 Double Beds, Guest room, 2 Double is equipped with wireless internet (for a fee) and a coffee/tea maker. This room is 27 square meters or 291 square feet.
Q: What amenities does the Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed have at Aloft London Excel?
A: The Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed at Aloft London Excel features 1.5 bathrooms, a living/sitting area, a dining area, a separate living room, complimentary wireless internet, and a coffee/tea maker.
Q: What amenities does the Urban Room, Guest room, 1 King have at Aloft London Excel?
A: The Urban Room, Guest room, 1 King features wireless internet (complimentary) and a coffee/tea maker.
Q: What are the closet dimensions and available hanging space in rooms at Aloft London Excel?
A: Rooms at Aloft London Excel include wardrobe-style storage or a hanging area with rails and hangers suitable for shirts, jackets, and similar garments. Exact closet dimensions, total usable hanging length, or enclosed walk-in status are not sufficiently supported across sources and therefore cannot be stated with confidence.
Q: What are the room types at Aloft London Excel?
A: Room types available at Aloft London Excel are: * Aloft Room, Guest room, 1 King * Family Room 2 Double Beds, Guest room, 2 Double * Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed * Urban Room, Guest room, 1 King
Q: What is the (minimum) size of the Aloft Room, Guest room, 1 King at the Aloft London Excel?
A: The Aloft Room, Guest room, 1 King is 24 square meters or 258 square feet.
Q: What is the (minimum) size of the Family Room 2 Double Beds, Guest room, 2 Double at the Aloft London Excel?
A: The Family Room 2 Double Beds, Guest room, 2 Double at the Aloft London Excel is 27 square meters or 291 square feet.
Q: What is the (minimum) size of the Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed at the Aloft London Excel?
A: The Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed is 48 square meters or 516 square feet.
Q: What is the bed configuration of the Aloft Room, Guest room, 1 King at Aloft London Excel?
A: The Aloft Room, Guest room, 1 King at Aloft London Excel features one King bed.
Q: What is the bed configuration of the Family Room 2 Double Beds, Guest room, 2 Double at Aloft London Excel?
A: The Family Room 2 Double Beds, Guest room, 2 Double is configured with 2 Double beds.
Q: What is the bed configuration of the Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed at Aloft London Excel?
A: The Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed features one King bed and a sofa bed.
Q: What is the maximum luggage storage capacity in standard rooms at Aloft London Excel?
A: Hotel guest rooms (including those at Aloft London ExCel) do not have a set 'maximum luggage capacity' limit or a fixed physical weight/volume restriction per room." "Standard rooms at Aloft feature open-concept closet alcoves, under-bed storage space, and padded bench areas designed to hold typical travel luggage (e.g., 2–4 standard suitcases per room comfortable for 1–2 guests)." "Standard Aloft rooms measure approximately 36 m² (approx. 380 sq ft)." "The hotel offers a dedicated 24-hour luggage storage service / baggage hold at the front desk/concierge.
Q: What type of bed(s) are in the Aloft Room, Guest room, 1 King at Aloft London Excel?
A: The Aloft Room, Guest room, 1 King at Aloft London Excel features 1 King bed.
Q: What type of bed(s) are in the Family Room 2 Double Beds, Guest room, 2 Double at Aloft London Excel?
A: The Family Room 2 Double Beds, Guest room, 2 Double at Aloft London Excel features 2 Double beds.
Q: What type of bed(s) are in the Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed at Aloft London Excel?
A: The Savvy Suite, 1 Bedroom Executive Suite, 1 King, Sofa bed features one King bed and a sofa bed.
Q: What type of bed(s) are in the Urban Room, Guest room, 1 King at Aloft London Excel?
A: The Urban Room, Guest room, 1 King features 1 King bed.
Amenities (Hotel)
Q: Are there outdoor fire pits or social gathering areas at Aloft London Excel?
A: Aloft London Excel features an outdoor terrace at Docksider, which overlooks London Docklands, and the Forge Bar also has a terrace that can be used for social events. There is no mention of outdoor fire pits.
Q: Does Aloft London Excel have an ATM on site?
A: Aloft by Marriott London Excel does not have an ATM on site.
Q: Does Aloft London Excel offer coworking or lounge spaces for guests?
A: Yes, Aloft London Excel offers a ReMix lounge for guests to meet and mingle. Additionally, there is a Business Center available on-site.
Q: Does Aloft London Excel offer dry cleaning or laundry service?
A: Aloft London Excel offers on-site laundry.
Q: Does Aloft London Excel offer yoga classes or wellness activities?
A: Aloft London Excel does not offer yoga classes or specific wellness activities. However, our re:charge(SM) gym does include a stretching zone with mats for guests who wish to practice yoga or limber up.
Q: Does Aloft London Excel provide bikes for guests to use?
A: Aloft by Marriott London Excel does not provide bikes for guests to use.
Q: Does Aloft London Excel support mobile key or digital check-in?
A: Yes, Aloft by Marriott London Excel supports Mobile Key.
Q: Is luggage storage available before check-in or after check-out at Aloft London Excel?
A: Aloft London Excel offers luggage storage both before check-in and after check-out.
Q: Is there a meditation or relaxation room at Aloft London Excel?
A: Aloft London Excel does not have a meditation or relaxation room.
Q: Is there a rooftop bar or rooftop lounge at Aloft London Excel?
A: Aloft London Excel does not have a rooftop bar or rooftop lounge. The hotel does have a ground-floor W XYZ Bar.
Q: Is there a sauna or steam room available at Aloft London Excel?
A: Aloft London Excel does not have a sauna or steam room available.
Q: Is there a shuttle service offered by Aloft London Excel?
A: Aloft by Marriott London Excel does not offer an airport shuttle service. However, private car services are available upon request for a fee.
Policy
Q: Are cats allowed at Aloft London Excel?
A: Yes, pets are welcome at Aloft by Marriott London Excel. One pet is allowed per room, with a maximum weight of 18.1 kgs.
Q: Are children allowed in all hotel areas at Aloft London Excel?
A: No, children are not allowed in all hotel areas. Access to the re:charge(SM) gym is for guests aged 16 and above.
Q: Are dogs allowed at Aloft London Excel?
A: Yes, pets are welcome at Aloft London Excel. One pet is allowed per room, with a maximum weight of 18.1 kgs (40 lbs).
Q: Are pets allowed in all rooms at Aloft London Excel?
A: Pets are allowed at Aloft London Excel with a maximum of one pet per room. The pet must weigh below 40 lbs (18.1 kgs), and guests are responsible for any damage caused by their pet.
Q: Are pets allowed in public areas at Aloft London Excel?
A: Pets are allowed in general public areas (such as the lobby) and the bar area, provided they remain leashed or muzzled at all times; pets are not allowed in food/dining venues (restaurants) or the pool and spa areas; pets must not be left unattended in guest rooms; the hotel enforces a size/weight restriction (typically up to 18 kg / 40 lbs); service animals are welcome without restrictions.
Q: Are service animals allowed at Aloft London Excel?
A: Yes, service animals are welcome at Aloft by Marriott London Excel without a fee or documentation.
Q: Are taxes included in the room rate at Aloft London Excel?
A: Yes, the Value Added Tax (VAT) is included in the room rate.
Q: Are there additional fees I should know about at Aloft London Excel?
A: Yes, there are a few additional fees you should be aware of at Aloft London Excel: * **Parking:** On-site self-parking is available for £20.00 per day for hotel guests. * **Breakfast:** Breakfast is not complimentary. * **Pet Policy:** While pets under 18.1 kgs (40 lbs) are welcome free of charge, guests are liable for any charges in case of damage caused by their pet. * **Airport Transportation:** Private car services for airport transportation are available upon request, with fees ranging from £10.00 to £115.00 for a one-way trip, depending on the airport. * **Rollaway Beds:** Some rooms permit rollaway beds, and these may incur an additional fee.
Q: Are there adult-only areas at Aloft London Excel?
A: There are no adult-only areas at Aloft London Excel. The re:charge(SM) gym is accessible for guests aged 16 and above.
Q: Are there any size restrictions for pets at Aloft London Excel?
A: Yes, pets are welcome at Aloft London Excel, with a maximum weight of 18.1 kgs per pet.
Q: Are there non-refundable rates at Aloft London Excel?
A: Yes, Aloft London Excel offers non-refundable and non-cancellable rate plans. These discounted rates are subject to specific terms and conditions, meaning the reservation remains chargeable even if cancelled after booking.
Q: Are there refundable room rates available at Aloft London Excel?
A: Refundable room rates are available at Aloft London Excel, but refundability and cancellation terms vary by specific rate plan and dates. Please review the rate details or cancellation policy during booking, or contact the hotel or booking site directly to confirm.
Q: Can I leave my pet unattended in the room at Aloft London Excel?
A: No, you cannot leave your pet unattended in the room at Aloft London Excel.
Q: Can I pay with cash at check-in at Aloft London Excel?
A: Aloft London Excel accepts credit cards and contactless mobile payments. Cash is not listed as an accepted payment method.
Q: Do I have to pay the full amount upfront at Aloft London Excel?
A: A credit card deposit of £50 is required, and reservations are guaranteed by a credit card with a 4 PM hold.
Q: Does Aloft London Excel accept debit cards?
A: Aloft London Excel accepts debit cards. Please be aware that the hotel may place a temporary hold or pre-authorization on your debit card at check-in to cover the cost of your stay and any potential incidental charges.
Q: Does Aloft London Excel allow same-day check-in?
A: Yes, check-in at Aloft by Marriott London Excel is available from 3:00 pm.
Q: Does Aloft London Excel charge an additional fee for pets?
A: Pets are welcome at Aloft London Excel, and there is no additional fee if your pet is below 40 lbs (18.1 kgs). Guests are liable for charges in case of damage. There is a maximum of one pet allowed per room.
Q: Does Aloft London Excel have any restrictions on the number of pets allowed per room?
A: Yes, Aloft London Excel allows one pet per room.
Q: Does Aloft London Excel offer pet amenities like beds or bowls?
A: Aloft London Excel offers pet beds and pet bowls.
Q: Does Aloft London Excel require a deposit when booking?
A: Yes, Aloft London Excel requires a deposit of £50 when booking.
Q: How far in advance do I need to cancel to avoid penalties at Aloft London Excel?
A: To avoid penalties, you need to cancel your reservation 24 hours in advance.
Q: How late can I cancel without being charged at Aloft London Excel?
A: You can cancel your reservation at Aloft London Excel up to 24 hours before the scheduled arrival without being charged.
Q: How much is the refundable pet deposit at Aloft London Excel?
A: Aloft London Excel does not charge a refundable pet deposit. Pets are welcome free of charge if they are below 40lbs, though guests are liable for charges in case of damage.
Q: How much is the security deposit at Aloft London Excel?
A: A credit card deposit of £50 is required.
Q: Is a security deposit required at check-in at Aloft London Excel?
A: A security deposit is not required at check-in at Aloft London Excel.
Q: Is Aloft London Excel pet-friendly?
A: Yes, Aloft London Excel is pet-friendly. Pets are welcome, with one pet allowed per room, and a maximum weight of 18.1 kgs. Pets are free if they are below 40lbs, and guests are liable for charges in case of damage.
Q: Is early check-in allowed at Aloft London Excel?
A: Early check-in at Aloft London Excel is subject to availability. The hotel's standard check-in time is 3:00 PM. Please contact the hotel directly or check your booking via Marriott Bonvoy to request or confirm an early check-in.
Q: Is late check-out available at Aloft London Excel?
A: Late check-out is available at Aloft London Excel, subject to availability, and may incur an additional fee. Marriott Bonvoy elite members may be eligible for a later check-out depending on their membership tier. Guests should request or arrange late check-out by contacting the hotel front desk in advance to confirm.
Q: Is the deposit refundable if I cancel at Aloft London Excel?
A: The deposit at Aloft London Excel may be refundable or non-refundable depending on the rate you booked, such as flexible or refundable rates versus prepaid or non-refundable rates. You should check your booking confirmation or the hotel’s official terms, or contact the hotel directly to confirm the specific deposit and cancellation deadline. Please note that late cancellations or cancellations made past the stated deadline may result in the forfeiture of your deposit.
Q: Is the pet fee charged per night or per stay at Aloft London Excel?
A: Pets are welcome at Aloft London Excel, and there is no pet fee if the pet is below 40lbs (18.1 kgs).
Q: Is there a designated pet area or pet park at Aloft London Excel?
A: Aloft London Excel does not have a designated pet area or pet park. However, pets are welcome at the hotel, with a maximum weight of 18.1 kg (40 lbs) and one pet per room.
Q: Is there a fee for early check-in at Aloft London Excel?
A: Early check-in is not available.
Q: Is there a fee for extra beds at Aloft London Excel?
A: Yes, there is an extra person fee for guests aged 12 and older, which implies a fee for extra beds or additional guests at Aloft London Excel.
Q: Is there a fee for late check-out at Aloft London Excel?
A: Yes, there is a fee for late check-out at Aloft London Excel. It is £10 per hour until 5:00 PM; after 5:00 PM, a full day accommodation charge applies.
Q: Is there a fee to change my reservation dates at Aloft London Excel?
A: Date-change fees at Aloft London Excel depend on the rate and booking provider. Flexible or standard rates generally allow free date changes, while prepaid, non-refundable, or advance-purchase rates may incur fees or disallow changes. Please check your booking confirmation and the terms on the booking platform, or contact the hotel directly to confirm the specific policy for your reservation.
Q: Is there a pet weight restriction at Aloft London Excel?
A: Yes, there is a pet weight restriction at Aloft London Excel. Pets are welcome if they are below 40 lbs, with a maximum pet weight of 18.1 kgs.
Q: What age do children stay free until at Aloft London Excel?
A: Children stay free at Aloft London Excel; however, an extra person fee applies for guests aged 12 and above.
Q: What is included in the resort fee at Aloft London Excel?
A: Aloft London Excel does not have a resort fee.
Q: What is the limit for pet weight at Aloft London Excel?
A: Pets are welcome at Aloft London Excel, with a maximum pet weight of 18.1 kgs.
Q: What is the pet policy at Aloft London Excel?
A: Pets are welcome at Aloft London Excel. There is a maximum of one pet allowed per room, with a maximum weight of 18.1 kgs. Pets below 40 lbs stay free, but guests are liable for any charges in case of damage.
Q: What payment methods does Aloft London Excel accept?
A: Aloft London Excel accepts Credit Cards and Contactless mobile payments.
Q: What time is check-in at Aloft London Excel?
A: The check-in time at Aloft London Excel is 3:00 pm.
Q: When is the deposit refunded at Aloft London Excel?
A: The deposit is refunded after check-out, subject to a room inspection and there being no damage or charges to deduct. The refund is processed to the payment card (or original payment method) and may take additional time to appear depending on your bank or card issuer.
Q: Will Aloft London Excel hold luggage after check-out?
A: Aloft London Excel does not offer luggage storage after check-out.